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Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Your Phone

Cisco One-Year Limited Hardware Warranty Terms

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Table of Contents3
Your Phone15
The Cisco IP Phone 6800 Series Multiplatform Phones15
Feature Support17
New and Changed Features17
New and Changed for Firmware Release17
New and Changed for Firmware Release 12.0(1)17
New and Changed for Firmware Release 11.3(7)17
New and Changed for Firmware Release 11.3(6)19
New and Changed for Firmware Release 11.3(5)19
New and Changed for Firmware Release 11.3(4)20
New and Changed for Firmware Release20
New and Changed for Firmware Release 11.3(2)22
New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1)25
New and Changed for Firmware Release 11.3(1)26
New and Changed for Firmware Release 11.2(4)26
New and Changed for Firmware Release 11.2(3)SR127
New and Changed for Firmware Release 11.2(3)27
New and Changed for Firmware Release 11.2(2)28
New and Changed for Firmware Release 11.2(1)28
New and Changed for Firmware Release 11.1(2)29
New and Changed for Firmware Release 11.1(1)30
Phone Setup30
Connect to the Network30
Auto Provision Your Phone with Short Activation Code30
Onboard Your Phone with Activation Code31
Set a Password on Initial Phone Boot up31
Your Phone31
User Authentication Control32
Sign into Your Extension from Another Phone (Extension Mobility)32
Sign out of Your Extension from Another Phone32
Sign in to a Phone as a Guest33
Sign out of a Phone as a Guest33
Set the Profile Rule on the Phone33
Coworker Line Status34
Activate or Deactivate Monitoring of the BLF List35
Configure Monitoring of an Individual Line35
Remove the Feature Configured on a Line Key37
Add a Menu Shortcut to a Line Key37
Remove the Menu Shortcut from a Line Key37
Service Interruption Message on Home Screen38
Phone Web Page38
Speed-Dial Numbers39
Phone Hardware and Buttons40
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware40
Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware41
Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware42
Navigation44
Softkey, Line, and Feature Buttons44
Phone Screen Features45
Clean the Phone Screen46
Differences between Phone Calls and Lines46
Energy Savings46
Additional Help and Information46
Accessibility Features47
Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features47
The Cisco IP Phone 6800 Series Multiplatform Phones47
Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features48
Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features50
Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features52
Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features55
Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features57
Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features60
Make Calls75
Use the Line in Focus for Speed-Dial Calls79
Use the Line in Focus to Check Speed-Dial Calls79
Dial an International Number79
Secure Calls80
Answer Calls80
Answer a Call80
Answer Call Waiting80
Decline a Call80
Silence an Incoming Call81
Turn on Do Not Disturb81
Turn on or Turn off DND Using a Star Code82
Answer a Coworker's Phone (Call Pickup)82
Answer a Call Within Your Group (Pickup)82
Mute Your Call82
Hold Calls83
Put a Call on Hold83
Answer a Call Left on Hold for too Long83
Swap between Active and Held Calls83
Call Park84
Place a Call on Hold with Call Park84
Retrieve a Call on Hold with Call Park84
Park and Unpark a Call with One Line Key85
Call Park Extension and Status85
Forward Calls86
Forward Calls with the Phone Web Page87
Activate Call Forward All with Feature Activation Code Synchronization88
Transfer Calls88
Transfer a Call to Another Person89
Consult before You Complete a Transfer89
Conference Calls and Meetings89
Add Another Person to a Call90
Conference with a Star Code90
Remove a Participant as a Host in Ad Hoc Conference90
View the Participants List as a Host in Ad Hoc Conference91
View the Participants List as a Participant91
Page a Group of Phones (Multicast Paging)92
Multiple Lines92
Answer the Oldest Call First92
View All Calls on Your Phone92
Shared Lines on Your Multiplatform Desk Phone92
Add Yourself to a Call on a Shared Line93
Record a Call94
Call Center Features94
Sign in as a Call Center Agent95
Sign out as a Call Center Agent95
Change Your Status as a Call Center Agent96
Accept a Call Center Call96
Hold an Agent Call96
Set a Disposition Code While on a Call Center Call97
Trace a Call97
Escalate a Call to a Supervisor97
Executive Calls98
Join an Ongoing Call as an Executive98
Transfer an Ongoing Call to Yourself as an Executive98
Troubleshooting Executive Calls99
Executive Assistant Calls99
Initiate a Call on Behalf of an Executive as an Assistant99
Transfer an Ongoing Call to an Executive as an Assistant100
Join or Transfer an Ongoing Call to Yourself as an Executive Assistant101
Troubleshooting Executive-Assistant Calls101
Contacts103
Search for a Contact in the All Directories Screen103
Corporate Directory105
Webex Directory105
Search for a Contact in Your Webex Directory105
Related Topics105
Search for a Webex Contact in All Directory107
Edit the Webex Directory Name108
Broadsoft Directory109
Search for a Contact in Your Broadsoft Directory109
Edit Your Contact Type in Your Broadsoft Directory110
Manage Your Contacts in the Broadsoft Personal Directory110
Edit Your Broadsoft Directory Name112
Edit the Server Name of Your Broadsoft Directory113
Edit Credentials of Your Broadsoft Directory113
LDAP Directory114
Edit Credentials of Your LDAP Directory115
Search for a Contact in Your LDAP Directory115
Call a Contact in Your LDAP Directory116
Edit a Contact Number in Your LDAP Directory117
XML Directory118
Call a Contact in Your XML Directory118
Edit a Contact Number in Your XML Directory118
Instant Message and Presence Contacts119
Presence120
Make a Call to an IM and Presence Contact120
Change Your Presence State121
Personal Address Book121
Add a New Contact to Your Personal Address Book121
Add a New Contact to Your Personal Address Book with Phone Web Page122
Search for a Contact in Your Personal Address Book122
Call a Contact in Your Personal Address Book123
Edit a Contact in Your Personal Address Book123
Remove a Contact from Your Personal Address Book124
Reverse Name Lookup for Incoming and Outgoing Calls124
Recent Calls127
Recent Calls List127
View Your Recent Calls127
View Webex Call Logs Duration129
Spam Indication for Webex Calls130
View Calls Logs from Server130
Return a Recent Call131
Clear the Recent Calls List131
Create a Contact from a Recents Record132
Delete a Call Record133
Delete All Call Records133
Voicemail135
Your Personal Voicemail Account135
Set up Voicemail on Your Phone135
Check Your Personal New Voice Messages136
Access Your Personal Voicemail136
Access Your Personal Audio Voicemail136
Voice Messages States of Monitored Voicemail Accounts137
Access Monitored Voicemail Account Messages137
Settings139
Phone Settings Overview139
Settings Overview139
User Preferences Menu140
Call Preferences140
Forward Calls from Your Phone140
Set up Voicemail on Your Phone141
Block Caller ID142
Block an Anonymous Call142
Turn on Do Not Disturb for a Specific Line143
Control the Call Waiting Tone143
Secure a Call143
Set up an Auto Answer Page144
Enable the Missed Call Shortcut144
Add Multiple Locations for a Broadworks XSI User144
Enable Call Waiting145
Audio Preferences145
Specify an Audio Device for a Call145
Change the Ringtone146
Screen Preferences146
Change the Screen Saver146
Set the Backlight Timer147
Adjust the Phone Screen Brightness or Contrast147
Set the Phone Wallpaper147
Attendant Console Preferences148
Change the Display Mode148
Wi-Fi Settings148
Connect the Phone to a Wireless Network at the First Boot148
Trigger Wi-Fi Scan with Softkey149
Turn the Wi-Fi on or off from Your Phone150
Turn the Wi-Fi on or off from the Phone Web Page150
Connect the Phone to a Wi-Fi Manually150
Connect Your Phone to a Wireless Network with WPS151
Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message152
Set up a Wi-Fi Profile from the Phone152
Set up a Wi-Fi Profile154
Delete a Wi-Fi Profile154
Change the Order of a Wi-Fi Profile155
Scan and Save a Wi-Fi Network155
View the Wi-Fi Status157
View Wi-Fi Status Messages on the Phone158
HTTP Proxy Settings158
Set up a Proxy Server with the Auto Proxy Mode159
Set up a Proxy Server with the Manual Proxy Mode159
Set up a Proxy Server from the Phone Web Page160
VPN Connection Settings161
Set up a VPN Connection162
Enable a VPN Connection162
Disable a VPN Connection163
Set up a VPN Connection from the Phone Web Page164
View the VPN Status164
Executive Settings165
Activate Call Filtering as an Executive166
Deactivate Call Filtering as an Executive167
Check Assistant List as an Executive168
Executive Assistant Settings169
Check Executive List as an Assistant169
Opt in to or out of an Executive's Pool as an Assistant170
Activate or Deactivate Call Filtering as an Executive Assistant171
Activate Call Diversion as an Executive Assistant172
Deactivate Call Diversion as an Executive Assistant173
Troubleshooting Executive Assistant Settings174
Device Administration Settings174
Change the Time Format174
Change the Date Format174
Set Language175
Set up Power Save175
Set Password175
Set up the Profile Account176
Reboot Your Phone177
Phone Web Page Preferences177
Assign a Ring Tone with the Phone Web Page177
Control Ringer Volume177
Turn on DND from the Phone Web Page178
Configure the Screen Saver with the Phone Web Interface178
Adjust the Backlight Timer from Phone Web Page179
Add a Logo as a Phone Background179
Enable Anonymous Call Blocking from the Phone Web Page180
Enable Call Waiting from the Phone Web Page180
Set Password from Phone Web Page180
Accessories183
Supported Accessories183
Headsets184
Important Headset Safety Information184
Cisco Headsets 500 Series185
Cisco Headset 521 and 522185
Cisco Headset 531 and 532186
Cisco Headset 561 and 562188
Upgrade the Headset 500 Series Firmware191
Cisco Headset 500 Series Setup191
Replace Your Cisco Headset 500 Series Ear Pads193
Cisco Headsets 700 Series194
Cisco Headset 730194
Upgrade the Headset 730 Firmware195
Find Details of Your Headset 730 on the Phone196
Third Party Headsets197
Audio Quality197
Wired Headsets197
Standard Headsets198
Connect a Standard Headset198
USB Headsets198
Connect a USB Headset199
E-Hookswitch Headset199
Swap Headsets While on a Call199
Cisco 6800 Series Key Expansion Module Setup Overview199
Key Expansion Module Buttons and Hardware200
Key Expansion Module Power Information201
Find Information about the Key Expansion Module of Your Phone201
View the UDI Information of the Key Expansion Module202
Adjust the Contrast of the Key Expansion Module202
Change the Display Mode of the Key Expansion Module from the Phone203
Add Features or Menu Shortcuts to Key Expansion Module Line Keys203
Remove Features or Menu Shortcuts from Key Expansion Module Line Keys203
Wall Mount Kit204
Wall Mount Kit Components204
Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall205
Install a Cisco IP Phone 6841, 6851, 6861, or 6871 with the Wall Mount Kit209
Adjust the Handset Rest212
Product Safety and Security215
Safety and Performance Information215
Power Outage215
Regulatory Domains215
Health-Care Environments215
External Devices216
Bluetooth Wireless Headset Performance216
Ways to Provide Power to Your Phone216
Phone Behavior During Times of Network Congestion217
UL Warning217
Energystar217
Compliance Statements217
Compliance Statements for the European Union217
CE Marking217
RF Exposure Statement for the European Union218
Compliance Statements for the USA218
Part 15 Radio Device218
Compliance Statements for Canada218
Canadian RF Exposure Statement218
Canadian High-Power Radars Statement219
Compliance Statements for New Zealand219
Permit to Connect (PTC) General Warning219
Compliance Statements for Taiwan220
DGT Warning Statement220
Low Power and Visual Warning Notices220
Compliance Statement for Argentina220
Compliance Information for Brazil220
Compliance Statement for Singapore221
Compliance Information for Japan221
Compliance Information for Mexico221
FCC Compliance Statements221
FCC Part 15.19 Statement221
FCC Part 15.21 Statement221
FCC RF Radiation Exposure Statement221
FCC Receivers and Class B Digital Statement222

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