• The font and locale files did not download successfully.
Solution
• Font files and locale files must be in the same directory.
• Do not add or change files in the locale and font folder structure.
• On the phone web page, select Admin Login > Advanced > Info > Status and scroll to the Locale
Download Package section to verify that the locale and font files downloaded successfully. If they did
not, try the download again.
Phone Screen Displays Boxes Instead of Asian Characters
Problem
The phone is set for an Asian language, but the phone shows square boxes instead of Asian characters.
Cause
Possible causes are:
• TFTP server does not have the correct set of locale and font files.
• The font and locale files did not download successfully.
Solution
• Font files and locale files must be in the same directory.
• On the phone web page, select Admin Login > Advanced > Info > Status and scroll to the Locale
Download Package section to verify that the locale and font files downloaded successfully. If they did
not, try the download again.
Softkey Labels are Truncated
Problem
The softkey labels appear to be truncated.
Cause
The phone has the wrong version of files in the TFTP server.
Solution
Check that the file version is correct for the phone model. Each phone model has its own files.
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
314
Phone Troubleshooting
Phone Screen Displays Boxes Instead of Asian Characters
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