View the Participants List as a Participant 77
Page a Group of Phones (Multicast Paging) 78
Multiple Lines 78
Answer the Oldest Call First 78
View All Calls on Your Phone 78
Shared Lines on Your Multiplatform Desk Phone 78
Add yourself to a call on a shared line 79
Record a Call 80
Call Center Features 80
Sign In as a Call Center Agent 81
Sign Out as a Call Center Agent 81
Change Your Status as a Call Center Agent 82
Accept a Call Center Call 82
Hold an Agent Call 82
Set a Disposition Code While on a Call Center Call 83
Trace a Call 83
Escalate a Call to a Supervisor 83
Executive Calls 84
Join an Ongoing Call as an Executive 84
Transfer an Ongoing Call to Yourself as an Executive 84
Troubleshooting Executive Calls 85
Executive Assistant Calls 85
Initiate a Call On Behalf of an Executive as an Assistant 85
Transfer an Ongoing Call to an Executive as an Assistant 86
Join or Transfer an Ongoing Call to Yourself as an Executive Assistant 87
Troubleshooting Executive-Assistant Calls 87
Contacts 89
CHAPTER 3
Search for a Contact in the All Directories Screen 89
Corporate Directory 91
Webex Directory 91
Search for a Contact in Your Webex Directory 91
Search for a Webex Contact in All Directory 93
Edit the Webex Directory Name 94
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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