Common Phone Tasks
Place a call Go off-hook before or after dialing a
number
Redial a
number
Press Redial.
Hold/resume
a call
Highlight the call, and press
Forward
phone
Press more softkey, press CFwdAll,
enter the 4-digit extension or press
the Msgs softkey to forward to
voicemail. Note: Do not forward
the phone to voicemail by
forwarding to x5000, it will not
work correctly.
Transfer a
call
Press Transfer, dial the number,
then press Transfer again.
Conference
Call
Press, more > Confrn, dial the
participant, then press Confrn
again.
Call Pickup Lift the handset, press PickUp
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Handset in use
Speaker in use (Monitor only)
Message Waiting
Option selected
Feature enabled
Phone Screen Icons
1
Phone Screen Displays phone menus and call activity including caller ID, call duration, and call
state
2
Cisco IP Phone
series
Indicates your Cisco IP Phone model.
3
Softkey buttons Each activates a softkey option displayed on your phone screen.
4
Navigation button Allows you to scroll through menu items.
5
Applications menu
button
Displays the Applications menu that provides access to phone logs and
directories, settings, and services.
6
Hold button Places the active call on hold, resumes a call on hold, and switches between an
active call and a call on hold.
7
Keypad Allows you to dial phone numbers, enter letters, and choose menu items.
8
Volume button Controls the handset, headset, speaker, and ringer volume.
9
Handset w/ light strip The light strip on the handset indicates an incoming call or new voice message.
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