To Next PageTo Next Page
What to do if I get an error when setting up Call Forward All on my Cisco IP Phone?
If the phone shows an error message when you attempt to set up Call Forward All on your Cisco IP Phone, it might be because the target number you entered would create a Call Forward All loop or exceed the maximum number of links permitted in a Call Forward All chain. Ask your system administrator for details.
What to do if I cannot hear a dial tone or complete a call on my Cisco Telephone?
If you cannot hear a dial tone or complete a call on your Cisco Telephone, ensure that you log into the Extension Mobility service. Also, confirm that you enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. Note that your phone might have time-of-day restrictions that prevent you from using some features during certain hours.
Why is the softkey I want to use not appearing on my Cisco Telephone?
If the softkey you're looking for isn't showing up on your Cisco Telephone, try pressing 'more' to reveal additional softkeys. You might also need to change the line state, such as going off-hook or having a connected call. It's also possible that your phone is not configured to support the feature associated with that softkey.
What to do if Settings is unavailable in the Application menu of my Cisco Telephone?
If the Settings option is unavailable in the Application menu of your Cisco Telephone, your system administrator might have disabled Settings on your phone.
What to do if I cannot hear a dial tone on my Cisco 7931G?
If you cannot hear a dial tone or complete a call on your Cisco IP Phone, ensure that you log into the Extension Mobility service. Also, make sure you enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. Note that your phone might have time-of-day restrictions that prevent you from using some features during certain hours.
Why doesn't the softkey I want appear on my Cisco 7931G?
If the softkey you want to use does not appear on your Cisco IP Phone, press the 'more' button to reveal additional softkeys. You may also need to change the line state, such as going off-hook or having a connected call. It is also possible that your phone is not configured to support the feature associated with that softkey.
Why is Settings unavailable in the Application menu on my Cisco IP Phone?
Settings might be unavailable in the Application menu of your Cisco IP Phone because your system administrator might have disabled Settings on your phone.
General| Mounting | Desk/Wall |
|---|---|
| Handset type | Wired handset |
| Product type | IP Phone |
| Product color | Black |
| Wall mountable | Yes |
| Electromagnetic compatibility | FCC Part 15 (CFR 47) Class B, ICES-003 Class B, EN55022 Class B, CISPR22 Class B, AS/NZS CISPR 22 Class B, CISPR 24, VCCI Class B, EN55024, EN 50082-1, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1 |
| Wi-Fi | No |
| Networking standards | IEEE 802.1Q, IEEE 802.1af, IEEE 802.1p |
| Ethernet LAN interface type | Fast Ethernet |
| Supported network protocols | DHCP, TFTP, CDP |
| Lines quantity | 24 lines |
| Phonebook capacity | - entries |
| Number of VoIP accounts | - |
| Voice codecs | G.711a, G.729A, G.729B, G.729ab |
| Volume control | Digital |
| Display resolution | 192 x 64 pixels |
| Display number of lines | 3 lines |
| Display number of colors | Monochrome |
| Storage temperature (T-T) | -10 - 60 °C |
| Operating temperature (T-T) | 0 - 40 °C |
| Operating relative humidity (H-H) | 10 - 95 % |
| Safety | (UL) 60950, (CSA) C22.2 No. 60950, EN 60950, IEC 60950, AS/NZS60950, TS 001 |
| Number of handles included | 1 pc(s) |
Weight and Dimensions| Depth | 229 mm |
|---|---|
| Width | 203 mm |
| Height | 178 mm |
| Weight | 1360 g |
Overview of the Cisco Unified IP Phone 7931G features and capabilities.
Identification and description of the phone's physical buttons and hardware components.
Explanation of terms related to phone lines, call states, and icons used on the phone.
Details on the phone's display elements, including status line, softkey labels, and overview/details views.
Guide on how to navigate the phone's application menu to access features.
Information on accessing the phone's built-in help system for assistance.
Explanation that feature availability may vary based on phone system configuration.
Overview of the two signaling protocols used by the phone and their implications.
Information on the phone's energy-saving features and how they are managed.
Instructions and diagrams for connecting the phone to power and network.
Guidance on securing the phone to a desktop using a laptop cable lock.
Instructions on adjusting the handset rest for proper fit, especially for wall-mounted phones.
Procedure for registering the phone using the TAPS service.
Information regarding headset compatibility and recommendations.
Factors affecting audio quality, especially with headsets, and recommendations.
Information on using wireless headsets and where to find related documentation.
Introduction to the various call-handling features and services available.
Procedures for common call actions like placing calls using handset, headset, or speakerphone.
How to redial the last number dialed on the phone.
Instructions for making calls using the phone's call log (missed, received, placed).
How to place a new call when another call is already active on a different line.
Procedures for making calls using speed dial, abbreviated dialing, or fast dial.
Steps to place a call using the corporate directory directly from the phone.
How to be notified when a busy extension becomes available for a call.
How to make urgent or critical calls using priority features.
Instructions for calling contacts from the Personal Address Book.
How to place calls using client matter or authorization codes.
Guide to making calls via mobile phone using the Voice Access feature.
How to place calls using pre-configured fast dial entries.
How to place calls using entries from the Personal Address Book.
Methods for answering incoming calls using handset, headset, or speakerphone.
Procedures for ending calls using the handset, headset, or speakerphone.
How to place calls on hold and resume them.
Step-by-step guide to placing an active call on hold.
How to take a held call off hold.
How to manage and switch between multiple active calls.
Procedures for switching calls between desk phone and mobile devices.
How to mute and unmute the microphone during a call.
General information on redirecting calls to another number or extension.
How to perform a blind transfer of a call.
Steps for performing a consultative transfer of a call.
How to send a call directly to a voice message system.
Procedures for sending calls to voicemail.
How to set up call forwarding to redirect incoming calls to another number.
Steps to enable and disable call forwarding directly from the phone.
Instructions for managing call forwarding settings via web pages.
How to enable and disable the Do Not Disturb feature to silence incoming call notifications.
Simple procedure to toggle the Do Not Disturb feature on or off.
How to configure Do Not Disturb options via User Options web pages.
Information on joining or creating conference calls with multiple participants.
How to create standard conference calls by dialing participants individually.
Step-by-step guide to initiating a conference call.
Instructions for adding more people to an ongoing conference call.
How to combine existing calls into a conference.
Steps to merge multiple active calls on the same line into a conference.
How to merge calls from different lines into a conference.
Information on starting or joining conference calls using a dedicated conference number.
Procedure for initiating a Meet Me conference call.
How to join an active Meet Me conference.
How to view and manage participants in a conference call.
Managing conference calls via the participants list.
How to check the security status of conference calls and participants.
Information on making and receiving intercom calls for quick communication.
How to place an intercom call to a pre-set number.
How to place an intercom call to any intercom number.
How to handle an incoming intercom call.
Overview of advanced call management features.
Explanation of speed dial features for quick calling.
How to place calls using configured speed dial buttons.
How to place calls using abbreviated dialing codes before going off-hook.
How to place calls using abbreviated dialing codes after going off-hook.
How to initiate a conference call using abbreviated dialing.
How to transfer calls using abbreviated dialing.
How to make a new call while an existing call is on hold using abbreviated dialing.
How to place calls using fast dial codes.
How to answer calls ringing on other extensions within a pickup group.
Steps to answer a call from a coworker in the same pickup group.
Steps to answer a call from a coworker outside the immediate pickup group.
How to answer calls ringing on extensions within the same or associated groups.
How to answer a call ringing on a specific extension line.
How to temporarily store calls to be retrieved from another phone.
Procedures for parking and retrieving active calls.
How to park a call at a specific directed call park number.
How to retrieve a call parked at a directed call park number.
Using Assisted Directed Call Park to park and retrieve calls.
Information about hunt groups for distributing incoming calls.
How to manage your login status for hunt groups.
Explanation of using shared lines for multiple phones or users.
Understanding the icon indicating a shared line is in use by another user.
Viewing call details and understanding barging on shared lines.
How to enable privacy to prevent coworkers from viewing or barging calls.
Viewing status and retrieving calls on shared lines.
Settings to control visibility and access to shared lines.
Using BLF to monitor line status and answer calls.
How to answer a ringing call using the BLF Pickup feature.
Information about placing and receiving authenticated, encrypted, and protected calls.
How to identify and trace suspicious or malicious calls.
Procedure to report suspicious calls to the system administrator.
Understanding and using priority call features for urgent communications.
How to log in and use your phone with your personal profile.
Step-by-step guide to logging into Cisco Extension Mobility.
Procedure to sign out of Cisco Extension Mobility.
How to change your PIN using the Change Credentials service.
How to change your PIN using the ChangePIN softkey.
How intelligent session control links mobile and business numbers for seamless calls.
Using mobile phones to handle desk phone calls simultaneously.
How to place a call from your mobile phone on hold.
Procedure to access the Mobile Voice Access service.
Steps to enable Mobile Connect from your mobile phone.
Steps to disable Mobile Connect from your mobile phone.
Managing Mobile Connect settings from the desk phone.
Introduction to using the phone's audio devices: handset, headset, and speakerphone.
Basic operations and volume control for the phone's handset.
Information on using wired headsets and their controls.
Details on enabling wideband audio settings for improved headset sound quality.
How to use the speakerphone for calls, including toggling and volume control.
How to configure the phone to automatically answer incoming calls.
How to customize ringtones and message waiting indicators.
Steps to select and set a new ringtone for incoming calls.
How to adjust the volume for the phone's ringer.
Customizing the behavior of the voice message waiting light on the handset.
Customizing audible alerts for new voice messages.
Options for adjusting phone screen characteristics like brightness and language.
How to adjust the brightness of the phone's screen.
How to change the language displayed on the phone's screen.
How to customize the text labels displayed for phone lines.
How to adjust the screen contrast for better readability.
Information on configuring the screen backlight behavior.
Introduction to using call logs and directories for managing call history.
Information about the phone's call logs (missed, placed, received) and their content.
How to access and view the different types of call logs.
How to view detailed information for a specific call record.
Procedure to clear all call records from all logs.
How to erase all call records from a specific log (missed, placed, received).
How to delete a single call record from a log.
How to make a call from the call log when the phone is idle.
How to manage calls from the log while already on a call.
How to redial international numbers from call logs.
Overview of corporate and personal directory features.
Information on accessing and using the corporate directory.
How to call contacts from the corporate directory when not on another call.
How to call contacts from the corporate directory while on an existing call.
Information on using the personal directory (PAB and Fast Dials).
How to access the personal directory and its features.
Steps to search for contacts within the Personal Address Book.
How to place a call directly from a Personal Address Book entry.
How to remove entries from the Personal Address Book.
How to modify existing entries in the Personal Address Book.
Steps to add new contacts to the Personal Address Book.
How to create fast dial codes without linking them to PAB entries.
How to search for existing fast dial codes.
How to place calls using fast dial codes.
How to remove fast dial codes.
How to sign out of the personal directory.
Introduction to accessing and managing voice messages.
How to identify new voice messages using light indicators and screen icons.
Instructions for setting up the voice message service.
How to listen to voice messages or access the voicemail system.
Introduction to the web pages for configuring phone features and settings.
Procedures for logging into and out of the user options web pages.
How to select a specific phone or device within the user options.
General actions available on the user options web pages.
How to choose configuration settings for features and services.
How to configure features and services using the web pages.
Using the web interface to manage the Personal Directory (PAB, Fast Dials).
Steps to add new contacts to the Personal Address Book via the web.
How to search for contacts in the Personal Address Book on the web.
How to modify existing contacts in the Personal Address Book via the web.
How to remove contacts from the Personal Address Book via the web.
How to assign a phone line button to access the Personal Address Book.
Using the tool to synchronize Windows Address Book with PAB.
How to add, delete, or update fast-dial entries via web pages.
Linking fast-dial codes to PAB entries through the web.
Creating fast-dial codes for phone numbers directly via the web.
How to search for existing fast-dial entries on the web.
How to modify phone numbers associated with fast-dial codes via the web.
How to delete fast-dial entries from the Personal Address Book via the web.
Assigning a phone button to access the Fast Dial service.
Configuring speed dial features and buttons through web pages.
How to configure speed dial buttons via the web interface.
How to set up abbreviated dialing codes through web pages.
Overview of subscribing to and managing phone services via the web.
Steps to subscribe to new phone services through the web.
How to search for available phone services on the web.
How to modify or remove existing phone services via the web.
How to rename configured phone services through the web.
Assigning configured services to programmable feature buttons on the phone.
Overview of user-specific settings like password, PIN, and language.
How to change the password for accessing web pages.
How to change the Personal Identification Number (PIN) for accessing phone features.
How to change the language for User Options web pages.
How to change the language displayed on the phone's screen.
How to configure line-specific settings like call forwarding and message indicators via the web.
Configuring call forwarding settings for individual phone lines.
Customizing the voice message waiting indicator for each line.
Customizing audible voice message alerts per line.
How to edit the text labels displayed for phone lines.
Configuring mobile phones and access lists for Mobile Connect.
How to create access lists to manage incoming calls to mobile destinations.
How to add mobile phones or other remote destinations for Mobile Connect.
Overview of placing calls via web browser using directory contacts.
How to use WebDialer with contacts from User Options Directory.
How to use WebDialer with external corporate directories.
How to sign out of the Cisco WebDialer application.
Configuring WebDialer settings for language, device, and call confirmation.
Discussing with administrator for additional directory numbers.
Utilizing available speed dials or exploring Abbreviated Dialing/Fast Dial.
Requesting a shared line for using one extension across multiple phones.
Options like Call Park, Call Pickup, Shared Lines, and Extension Mobility.
Setting up AutoAnswer with administrator assistance.
Using Cisco Unified Video Advantage for video calls.
Setting up Busy Lamp Field (BLF) with administrator.
Discussing Cisco Extension Mobility service with administrator.
General guidance for troubleshooting phone issues.
Troubleshooting steps for issues with dial tone or call completion.
Solutions for when a required softkey does not appear on the phone screen.
Troubleshooting steps when the CallBack feature fails.
Explains error messages related to setting up Call Forward All.
Troubleshooting steps for a phone that appears blank or unresponsive.
How to resolve security error messages displayed on the phone.
Troubleshooting steps if the Settings menu is unavailable.
How to access network and call statistics for troubleshooting.
Using the QRT to report performance problems to the system administrator.
Details on the hardware warranty and license agreements.
