Cisco 7931G User Manual

Phone Troubleshooting Data
Your system administrator may ask you to access administration data on your phone for troubleshooting
purposes.
Then...If you are asked to...
Choose ( ) > Settings > Network Configuration and select the network
configuration item that you want to view.
Access network
configuration data
Choose ( ) > Settings > Status and select the status item that you want to view.
Access status data
Choose ( ) > Settings > Model Information.
Access phone model
information
Choose ( ) > Settings > Status > Call Statistics.
Access phone call and
voice quality
information
Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Press QRT to submit information to your system administrator. Depending
on the configuration, use the QRT to:
•
Immediately report an audio problem on a current call
•
Select a general problem from a list of categories and choose reason codes
Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
98
Troubleshooting
Phone Troubleshooting Data

Cisco 7931G Specifications

General

Mounting	Desk/Wall
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Wall mountable	Yes
Electromagnetic compatibility	FCC Part 15 (CFR 47) Class B, ICES-003 Class B, EN55022 Class B, CISPR22 Class B, AS/NZS CISPR 22 Class B, CISPR 24, VCCI Class B, EN55024, EN 50082-1, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1
Wi-Fi	No
Networking standards	IEEE 802.1Q, IEEE 802.1af, IEEE 802.1p
Ethernet LAN interface type	Fast Ethernet
Supported network protocols	DHCP, TFTP, CDP
Lines quantity	24 lines
Phonebook capacity	- entries
Number of VoIP accounts	-
Voice codecs	G.711a, G.729A, G.729B, G.729ab
Volume control	Digital
Display resolution	192 x 64 pixels
Display number of lines	3 lines
Display number of colors	Monochrome
Storage temperature (T-T)	-10 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Safety	(UL) 60950, (CSA) C22.2 No. 60950, EN 60950, IEC 60950, AS/NZS60950, TS 001
Number of handles included	1 pc(s)

Weight and Dimensions

Depth	229 mm
Width	203 mm
Height	178 mm
Weight	1360 g