Phone Troubleshooting Data
Your system administrator may ask you to access administration data on your phone for troubleshooting
purposes.
Then...If you are asked to...
Choose ( ) > Settings > Network Configuration and select the network
configuration item that you want to view.
Access network
configuration data
Choose ( ) > Settings > Status and select the status item that you want to view.
Access status data
Choose ( ) > Settings > Model Information.
Access phone model
information
Choose ( ) > Settings > Status > Call Statistics.
Access phone call and
voice quality
information
Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Press QRT to submit information to your system administrator. Depending
on the configuration, use the QRT to:
•
Immediately report an audio problem on a current call
•
Select a general problem from a list of categories and choose reason codes
Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
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Troubleshooting
Phone Troubleshooting Data
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