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What to do if my Cisco 8861 displays an "Initialising Network" message constantly?
Check the connection from the handset to the router or switch to ensure it's receiving a signal. Swap out Cat 5 cables and check ports, as well as connections on all wires. Also, plug the handset into a different port that you know definitely works.
Why Cisco 8861 IP Phone cannot connect to another Cisco 8861 IP Phone?
Cisco does not support connecting one IP phone to another through the PC port. Each IP Phone should connect directly to a switch port. Phones connected in a line using the PC port will not work.
What to do if my Cisco IP Phone handset shows an on-screen extension but has an amber light?
First, ensure all router port settings have been implemented, paying special attention to port 5060 and ensuring SIP ALG is disabled. Next, eliminate LAN variables by plugging the handset directly into the router. If your router doesn't provide power over Ethernet, ensure the only thing between the router and the handset is the Power Over Ethernet switch, and that all wires and units function correctly. Also, verify the handset is still assigned to a user on the Horizon Portal. Finally, try plugging the handset into a different port that you know works.
What to do if my Cisco 8861 IP Phone handset boots up with an amber light and no extension?
First, ensure all router port settings have been implemented, especially on port 5060, and make sure that SIP ALG is disabled. Check that you've assigned a local IP address by looking it up on the router's ARP cache. Eliminate LAN variables by plugging the handset directly into the router. If your router doesn't provide power over Ethernet, make sure the only thing between the router and the handset is the Power Over Ethernet switch and that all the wires and units are working correctly. Make sure the handset is still assigned to a user on the Horizon Portal. Finally, try plugging the handset into a different port that you know works.
What happens if I move a network connection from Cisco 8861 to a workstation?
If your Cisco IP phone receives power through the network connection, exercise caution when moving the network connection from the phone to a desktop computer. The computer's network card cannot receive power through the network connection. If power is supplied through the connection, the network card may be damaged. To prevent damage, wait at least 10 seconds after unplugging the cable from the phone before plugging it into the computer. This delay allows the switch to recognize that a phone is no longer connected and to stop providing power to the cable.
What to do if there is a codec mismatch between Cisco 8861 and another device?
Check the RxType and TxType statistics to see the codec used for the conversation between your Cisco IP Phone and the other device. The values should match. If they don't, verify that the other device can handle the codec conversation, or ensure that a transcoder is in place to handle the service.
What causes loopback condition on Cisco IP Phone?
A loopback condition can occur under these circumstances: 1. The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half (10-BaseT/half duplex). 2. The phone receives power from an external power supply. 3. The phone is powered down (the power supply is disconnected). In this case, the switch port on the phone can become disabled, and the message HALF_DUX_COLLISION_EXCEED_THRESHOLD appears in the switch console log. To resolve this, reenable the port from the switch.
General| Resolution | 800 x 480 pixels |
|---|---|
| Audio | Wideband audio |
| Ethernet Ports | 2 x 10/100/1000 |
| Speakerphone | Full-duplex |
| Display | 5-inch color display |
| Lines | 5 |
| PoE | Yes (802.3af) |
| Protocols | SIP, SDP, SRTP |
| Wi-Fi | 802.11a/b/g/n/ac |
| Headset Jack | Yes |
| Codecs | G.711, G.722, G.729, iLBC |
| USB Port | 2 x USB 2.0 |
| USB Ports | 2 x USB 2.0 |
| Supported Languages | Multiple (English, French, Spanish, etc.) |
Details on accessibility features for vision, hearing, and mobility impaired users.
Description of the attributes and features specific to the Cisco IP Phone 8811 model.
Instructions on how to connect the phone to the corporate IP telephony network.
Overview of the physical buttons and hardware components of the Cisco IP Phone.
Description of the attributes and features specific to the Cisco IP Phone 8841 model.
Description of the attributes and features specific to the Cisco IP Phone 8845 model.
Description of the attributes and features of the Cisco IP Phone 8851 and 8851NR.
Description of the attributes and features specific to the Cisco IP Phone 8861 model.
Description of the attributes and features specific to the Cisco IP Phone 8865 model.
Information on the phone's energy-saving modes to reduce power consumption.
Procedure for connecting and adjusting the phone's adjustable footstand for optimal viewing.
Instructions for adjusting the handset rest, particularly for wall-mounted configurations.
Guide on how to secure the phone to a desktop using a laptop cable lock.
Instructions on how to safely clean the phone's display screen.
Detailed procedures for initiating various types of calls from the phone.
Steps for placing calls using the phone's speakerphone functionality.
Guide on how to answer incoming calls, including the oldest available call.
Explanation of how to answer calls ringing on a coworker's phone.
Instructions on how to place an active call into a held state.
How to search and dial contacts from the corporate directory on the phone.
Information on managing personal contacts and assigning fast-dial codes.
Explanation of how to use fast dial features for quick call placement.
Guide on using Cisco WebDialer to make calls via a web browser.
Overview of how Call History displays information about recent calls.
Steps to view the call records and call groups in the phone's history.
Procedure for placing calls directly from the call history records.
Instructions on how to delete all call history entries from the phone.
Procedure to access the phone's voicemail system and follow prompts.
Ways to check for new voice messages, including visual and audible indicators.
Steps to listen to voice messages and manage indicators after listening.
How to conduct ad hoc conferences and combine calls with multiple parties.
Explanation of speed-dial features, including buttons and codes, and setup.
How to enable and disable the Do Not Disturb (DND) feature to manage incoming calls.
Using your mobile phone to handle calls associated with your desk phone number.
How to reduce alert activity by filtering calls based on custom criteria.
Pairing mobile devices to use mobile line features through the Cisco IP Phone.
Information on viewing and managing applications running on the phone.
Securely connecting to the corporate network from off-site locations.
Information on secure and nonsecure audio and video streams for calls.
Using the tool to collect phone logs and report problems to the system administrator.
Procedure to change the phone's wallpaper, if permitted by the administrator.
How to select different ringtones for incoming calls on each line.
Instructions for adjusting the phone screen's brightness level.
How to adjust the font size to change character display and screen readability.
Information on accessing special phone features, network data, and web-based info.
How line settings affect call forwarding, message indicators, and ring patterns.
Guide for mounting the Cisco Unified Video Camera on the phone or monitor.
Procedure for mounting the camera securely onto a computer monitor.
Explanation of the camera lens shutter to physically block video transmission.
User preferences for camera settings like Auto Transmit, Brightness, and Viewing Areas.
How to adjust the camera's brightness setting for transmitted video.
How to preview the camera's view before making video calls for setup.
List of supported Cisco and third-party accessories for the phone.
Information on USB device support, including connection limits and charging.
Details on using Bluetooth headsets with the phone, including pairing and features.
Information on supported USB headsets and their usage conditions.
Overview of the Key Expansion Module and its compatibility with phone models.
Features and functionality of the Cisco IP Phone 8800 Key Expansion Module.
Troubleshooting query about not seeing all active calls on the phone display.
Procedure for redirecting an incoming call when already on another call.
Methods to resume a call that has been placed on hold.
Explanation of the function and placement of phone buttons.
Reason why softkeys on the phone display may change dynamically.
Recommendation for viewing calls effectively with shared or multiple phone lines.
Issue where the Alert Calls button is not present on the phone.
Problem with signing into the personal directory due to incorrect credentials or PIN.
Issue preventing access to the Self Care Portal, possibly due to password or administrator changes.
Troubleshooting when the phone displays a 'Security Error' message.
Using the Quality Reporting Tool (QRT) to report and troubleshoot phone issues.
General safety and performance guidelines for using the Cisco IP Phone.
Impact of power outages on phone functionality and emergency service access.
Recommendations for using external devices and potential interference issues.
Information on optimal performance and potential interference for Bluetooth headsets.
Statements regarding FCC compliance, including Part 15.21 and RF exposure.
Overview of cryptographic features and compliance with import/export laws.
Details on special terms for hardware warranty and services available during the warranty period.
