Cisco Aironet AIR-AP1200 - CHAPTER 9 Troubleshooting

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CHAPTER

9-1

Cisco Aironet 1200 Series Access Point Hardware Installation Guide

OL-4310-05

Troubleshooting

This chapter provides troubleshooting procedures for basic problems with the access point. For the most

up-to-date, detailed troubleshooting information, refer to the Cisco Technical Support and

Documentation website at the following URL:

http://www.cisco.com/en/US/products/hw/wireless/tsd_products_support_category_home.html

Sections in this chapter include:

• Checking the Top Panel LEDs, page 9-2

• Checking Basic Settings, page 9-4

• Resetting to the Default Configuration, page 9-7

• Reloading the Access Point Image, page 9-8

• Obtaining the Access Point Image File, page 9-11

• Obtaining the TFTP Server Software, page 9-12

Main Page

Default Chapter3
- Table of Contents3
Preface9
- Audience9
- Purpose9
- Organization9
- Conventions10
- Related Publications12
- Obtaining Documentation12
- Documentation Feedback14
- Cisco Product Security Overview14
  - Reporting Security Problems in Cisco Products14
- Obtaining Technical Assistance15
- Obtaining Additional Publications and Information17
Chapter 1 Overview19
- Hardware Features20
- Network Configuration Examples23
Installing the Access Point27
Chapter 2 Installing the Acces Point28
- Safety Information28
  - FCC Safety Compliance Statement28
  - General Safety Guidelines28
- Warnings28
- Unpacking the Access Point29
  - Package Contents29
- Basic Installation Guidelines29
  - Installation above Suspended Ceilings30
- Before Beginning the Installation30
- Installation Summary32
- Connecting the 2.4-Ghz Antennas32
  - Connecting the 5-Ghz External Antennas33
  - Connecting the Ethernet and Power Cables34
Chapter 3 Configuring the Access Point for the First Time36
- Before You Start38
  - Resetting the Access Point to Default Settings38
- Obtaining and Assigning an IP Address39
- Connecting to the Access Point Locally40
  - Assigning Basic Settings40
Assigning Basic Settings42
- Default Settings on the Express Setup Page44
- Configuring Basic Security Settings45
  - Understanding Express Security Settings47
  - Enabling the Radio Interfaces45
- Using a Telnet Session to Access the CLI50
  - Using the Management Pages in the Web-Browser Interface52
  - Using the Web-Browser Interface for the First Time52
- Assigning an IP Address Using the CLI50
Chapter 4 Using the Web-Browser Interface53
- Using Action Buttons54
- Character Restrictions in Entry Fields55
- Using Online Help55
CHAPTER 5 Using the Command-Line Interface5-158
- Cisco IOS Command Modes58
  - C H a P T E R 5 Using the Command-Line Interface59
- Getting Help59
- Abbreviating Commands59
- Using no and Default Forms of Commands59
- Understanding CLI Messages60
- Using Command History60
- Using Editing Features61
- Searching and Filtering Output of Show and more Commands64
- Accessing the CLI64
  - Opening the CLI with Telnet64
  - Opening the CLI with Secure Shell65
Chapter 6 Mounting Instruction68
Mounting Instructions68
- Overview68
- Mounting on a Horizontal or Vertical Surface69
- Mounting below a Suspended Ceiling70
- Mounting above a Suspended Ceiling71
- Attaching the Access Point to the Mounting Bracket73
- Securing the Access Point to the Mounting Bracket73
Chapter 7 2.4-Ghz Radio Upgrade76
Upgrade Overview76
- Unpacking the Radio76
Opening the Access Cover77
Removing a Blank Spacer Card78
Removing a 2.4-Ghz Radio79
Installing a 2.4-Ghz Radio81
- Attaching the Compliance Labels83
  - Placing the Labels84
Finding the Software Version84
Chapter 8 5-Ghz Radio Module Upgrade86
- Upgrade Overview86
- Unpacking the Radio Module86
- Removing the 5-Ghz Radio Access Cover86
- Removing a 5-Ghz Radio Module87
- Installing a 5-Ghz Radio Module89
  - Attaching the Compliance Label91
- Finding the Software Version92
- Troubleshooting93
Chapter 9 Troubleshooting94
Checking the Top Panel Leds94
Checking Basic Settings96
- Default IP Address Behavior96
- Default SSID and Radio Behavior96
- Enabling the Radio Interfaces96
- Ssid97
Resetting to the Default Configuration99
- Using the MODE Button99
- Using the Web Browser Interface100
Reloading the Access Point Image100
- Using the MODE Button101
  - Web Browser Interface101
    - Browser HTTP Interface102
    - Browser TFTP Interface102
- Obtaining the Access Point Image File103
- Obtaining the TFTP Server Software104
Appendix105
Translated Safety Warnings105
Appendix A Translated Safety Warning106
- Statement 245B-Explosive Device Proximity Warning106
- Statement 332-Antenna Installation Warning107
- Statement 1001-Work During Lightning Activity Warning108
- Statement 1004-Installation Instructions Warning109
- Statement 1005-Circuit Breaker (20A) Warning110
Appendix113
Declarations of Conformity and Regulatory Information113
- A P P E N D I X B Declarations of Conformity and Regulatory Information114
- Manufacturers Federal Communication Commission Declaration of Conformity Statement114
- Department of Communications-Canada115
  - Canadian Compliance Statement115
- European Community, Switzerland, Norway, Iceland, and Liechtenstein116
  - Declaration of Conformity with Regard to the R&TTE Directive 1999/5/EC116
- Declaration of Conformity for RF Exposure118
- Guidelines for Operating Cisco Aironet Access Points in Japan118
  - Japanese Translation118
  - English Translation119
- Administrative Rules for Cisco Aironet Access Points in Taiwan119
  - Access Points with IEEE 802.11A Radios119
    - Chinese Translation119
  - All Access Points120
    - Chinese Translation120
    - English Translation120
- Operation of Cisco Aironet Access Points in Brazil121
  - Access Point Model121
- Declaration of Conformity Statements122
- Declaration of Conformity Statements for European Union Countries122
- Declaration of Conformity128
Appendix131
Access Point Specifications131
Appendix137
Channels and Antenna Settings137
- Channels137
Appendix149
Console Cable Pinouts149
- Overview150
- Console Port Signals and Pinouts150
G L O S S a R y151
I N D E X157

Cisco Aironet AIR-AP1200 - CHAPTER 9 Troubleshooting

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