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Cisco Aironet 1200 Series Access Point Hardware Installation Guide
OL-4310-05
Preface
Obtaining Technical Assistance
Locating the Product Serial Number
The access point serial number is located on the bottom of the cabinet (refer to Figure 1).
Figure 1 Location of Serial Number Label
The access point serial number label contains the following information:
• Model number, such as AIR-AP1200
• Serial number, such as S/N: VDF0636XXXX (11 alphanumeric digits)
• MAC address, such as MAC: 00abc65094f3 (12 hexadecimal digits)
• Location of manufacture, such as Made in Singapore
You need your product serial number when requesting support from the Cisco Technical Assistance
Center.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
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