Basic Troubleshooting
The following steps can be used for troubleshooting basic connectivity issues with your switch.
• Factory reset the switch by holding the factory reset button for 10-15 seconds
• Try switching cables, or testing your cable on another device
Reference https://documentation.meraki.com/MS for additional information and troubleshooting tips.
If you are still experiencing hardware issues, please contact Cisco Meraki support by logging in to dashboard and using
the Help option near the top of the page, then opening and email case or calling using the contact information on that
page.
Warranty
MS Warranty coverage periods are as follows:
Time
Period
Comments
C9300 Series Lifetime Including 9300 / 9300X / 9300L models
MS
Accessories
1 Year
The following are considered accessories: SFP Modules, twinax/SFP+ cables,
stacking cables, all mounting kits and stands, interface modules, additional power
cords, PoE injectors
Note: The above table is a general guideline for warranty terms and is not final. Warranty terms are subject to printed
warranty information on the online Meraki Returns and Policy section.
If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the
issue. Once support determines that the device is in a failed state, they can process an RMA and send out a replacement
device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can
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