CONTENTS
General Troubleshooting 1
CHAPTER 1
Validating and Troubleshooting Installation of the Software Packages 1
Troubleshooting Problems with Node 3
Node is Unreachable 3
Console and Node are Not Responsive 4
Verifying the Status of Hardware Modules 4
Verifying the Software Version 8
Troubleshooting the Management Interface 8
Troubleshooting Slice Provisioning 10
Troubleshooting Environmental Parameters 10
Troubleshooting Firmware Upgrade Failure 14
Verifying the Firmware Version 16
Troubleshooting Optical Connectivity 18
Using Loopbacks 18
Using Link Layer Discovery Protocol Snooping 20
Using Trail Trace Identifier 21
Troubleshooting the Trunk Port 23
Troubleshooting Breakout Ports 25
Troubleshooting Breakout Patch Panel 26
Troubleshooting a Failed Commit Configuration 26
Removing and Re-inserting DIMMs on the Controller Card 27
Verifying Wavelength and Channel Mapping for Optics Controllers 28
Verifying the Performance Monitoring Parameters of Controllers 29
Verifying and Troubleshooting Headless State Settings 31
Monitoring Headless Statistics 33
Using SNMP for Troubleshooting 34
Troubleshooting Guide for Cisco NCS 1002, IOS XR Release 6.3.x
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