Cisco UCS C240 M3 - Page 43

Cisco UCS C240 M3 High-Density Rack Server (Small Form Factor Disk Drive Model)
CONFIGURING the SERVER
43
Mission Critical Support Service
This service delivers personalized technical account management, expedited technical support,
and expert field support engineering for the Cisco Unified Computing System (UCS).
The Mission Critical Support Service provides a designated technical account manager (TAM) who
acts as a strategic resource to help ensure that the unified computing environment runs at peak
efficiency. If a problem arises that threatens business continuity, the TAM provides crisis
management leadership, and your IT staff receives expedited access to Cisco's Technical
Assistance Center (TAC).
Table 23 Drive Retention Service Options
Service Description
Service
Program Name
Service
Level GSP
Service Level Product ID (PID)
UCS Mission Critical
Support Service
With Drive
Retention
UC CRIT DR UCMD7 24x7x4 Onsite CON-UCMD7-C240-M3-WSFF
UCMD8 24x7x2 Onsite CON-UCMD8-C240-M3-WSFF
UCS Support
Service With Drive
Retention
UC SUPP DR UCSD1 8x5xNBD CON-UCSD1-C240-M3-WSFF
UCSD2 8x5x4 CON-UCSD2-C240-M3-WSFF
UCSD3 24x7x4 CON-UCSD3-C240-M3-WSFF
UCSD4 24x7x2 CON-UCSD4-C240-M3-WSFF
UCSD5 8x5xNBD
Onsite
CON-UCSD5-C240-M3-WSFF
UCSD6 8x5x4 Onsite CON-UCSD6-C240-M3-WSFF
UCSD7 24x7x4 Onsite CON-UCSD7-C240-M3-WSFF
UCSD8 24x7x2 Onsite CON-UCSD8-C240-M3-WSFF
UCS Warranty Plus
With Drive
Retention
UC PLUS DR UCWD2 8x5x4 CON-UCWD2-C240-M3-WSFF
UCWD3 24x7x4 CON-UCWD3-C240-M3-WSFF
UCWD4 24x7x2 CON-UCWD4-C240-M3-WSFF
UCWD5 8x5xNBD
Onsite
CON-UCWD5-C240-M3-WSFF
UCWD6 8x5x4 Onsite CON-UCWD6-C240-M3-WSFF
UCWD7 24x7x4 Onsite CON-UCWD7-C240-M3-WSFF
UCWD8 24x7x2 Onsite CON-UCWD8-C240-M3-WSFF