What to do if my Citizen Printer is feeding paper but not printing?
If your Citizen Printer feeds paper but doesn't print, the thermal printhead might be dirty or have a label stuck to it. If it's dirty, clean it using the provided head cleaner. If a label is stuck, carefully remove it. Avoid using metal objects, which can damage the printhead. For adhesive residue, use a soft cloth dampened with ethyl alcohol.
Why is my Citizen Printer not printing neatly?
If your Citizen Printer isn't printing neatly, it could be due to the printing density being too high or too low. Adjust the printing density via the menu or control software. Another cause might be a dirty or deformed platen. Clean a dirty platen with ethyl alcohol. If the platen is deformed, it should be replaced; consult with the dealer that supplied the printer for replacement options.
Why does the printing position change on my Citizen CL-S521?
If the printing position is changing on your Citizen Printer, ensure the media is correctly installed. A dirty or deformed platen can also cause this issue; clean it with ethyl alcohol if dirty, and replace it if deformed (consult your dealer). Also, verify that the data contents and command signals from the host are correct, checking the software and communication status set by the host computer if an error message appears. Ensure the menu values are set appropriately using the operating panel or host computer. Lastly, check if the media sensors' sensitivities are appropriate for the media used; adjust the media sensitivity, and if that doesn't work, change the 'Sensor level' in the 'System setup'.
How to troubleshoot LED not lighting up on Citizen CL-S521?
If the LED on your Citizen Printer doesn't light up when the power is connected, make sure the power cord is correctly plugged into both the electrical outlet and the printer's power inlet. Check the power cord for damage and replace it with one specifically made for the printer if needed. Ensure the outlet is receiving power and that there are no power failures in the building. Finally, inspect the building's fuse box for a blown main fuse, replacing it and resetting the main breaker if necessary.
General| Print technology | Direct thermal |
|---|---|
| Maximum resolution | 203 DPI |
| PC connected | Yes |
| Standard interfaces | USB 1.1, Serial |
| Optional connectivity | Ethernet, Serial (RS-232) |
| USB 1.1 ports quantity | 1 |
| Connectivity technology | Wired |
| Flash memory | 4 MB |
| Internal memory | 16 MB |
| Compatible operating systems | Windows 7/XP/2003/2008/Vista |
| Form factor | Desktop |
| Core diameter | 25 mm |
| Media thickness | 0.0635 - 0.254 mm |
| Maximum media length | 1625.6 mm |
| Maximum roll diameter | 125 mm |
| Supported paper width | 12.5 - 118.1 mm |
| Media thickness (imperial) | 0.0025 - 0.01 \ |
| Supported paper width (imperial) | 0.50 - 4.65 \ |
| Product color | Gray |
| Housing material | Metal, Plastic |
Weight and Dimensions| Depth | 289 mm |
|---|---|
| Width | 231 mm |
| Height | 183 mm |
| Weight | 3600 g |
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