How to fix a Head Up Error on a Citizen CL-E331 Printer?
A Head Up Error on a Citizen Printer typically means that the top cover is not closed correctly. To fix this, close the top cover correctly.
What does a Head Low Temperature Error mean on my Citizen CL-E331 and how can I fix it?
A Head Low Temperature Error on your Citizen Printer indicates that the thermal head is at a low temperature (approximately -10°C). Use the printer in proper environments of at least 0°C. It may also indicate that the thermal head is not connected; check the cable connection with the thermal head.
What to do if my Citizen CL-E331 Printer shows a Media Load Error or Media Jam Error?
If your Citizen Printer displays a Media Load Error or Media Jam Error, it could be due to several reasons: * The label gaps or black lines may not be detected. In this case, check and readjust the media sensor positions, ensuring that the selection of transmissive sensor, reflective sensor, or continuous media matches the type of media used. * The media cannot be transported. Open the top cover, remove any media blocking the transport, and set the media again.
What causes a Head High Temperature Alarm or Motor High Temperature Alarm on a Citizen CL-E331 Printer, and how do I resolve it?
A Head High Temperature Alarm or Motor High Temperature Alarm on your Citizen Printer indicates that the thermal head or feed motor is at a high temperature. Printing will stop if the thermal head reaches approximately 70°C or more, or if the feed motor reaches approximately 95°C or more. Printing will resume automatically once the temperature falls to approximately 60°C or lower for the thermal head, or approximately 85°C or lower for the feed motor.
Why does my Citizen CL-E331 Printer display an End of Media Error?
An End of Media Error on your Citizen Printer can occur because the printer has run out of media. To solve this, open the top cover and load media. Alternatively, the media may not be set correctly; ensure the media is set correctly.
Why does my Citizen Printer display an End of Ribbon Error?
An End of Ribbon Error on your Citizen Printer typically means that the printer has run out of ribbon. Open the cover and replace the ribbon. It could also mean that the ribbon is not loaded correctly. In this case, open the cover and load the ribbon again.
What should I do if my Citizen Printer shows a Cutter Error?
If your Citizen Printer (models with cutters) displays a Cutter Error, it could be due to the cutter not operating. Open the top cover and remove any media or other object blocking cutter operation. If the cutter still does not operate, it may not be connected or installed correctly, or it may have failed; contact your retailer. It can also mean that the home position cannot be detected and the auto cutter may have failed; contact your retailer.
What does RS-232C Communication Error mean for Citizen CL-E331?
An RS-232C Communication Error indicates issues such as parity error, framing error, a full receive buffer, or a full transmission buffer. Check the communication settings.
What to do if my Citizen Printer has a Hardware Error?
If your Citizen Printer displays a Hardware Error, it means that a hardware error has been detected. Immediately turn off the power to the printer and contact your retailer.
Outlines the sequence of steps for printer setup.
Instructions for opening the cover and inserting the media shaft.
Instructions for loading the ribbon and recommended ribbon width.
Explains how to adjust media sensors for different media types.
Instructions for connecting the power adapter to the printer and outlet.
Guides on connecting the printer via USB, Ethernet, or serial port.
Instructions for downloading and installing the printer driver.
Details configurable printer settings via LabelPrinterUtility.
How to modify network parameters using the utility.
Steps to connect to the printer's web interface.
Lists common printer errors and their resolutions.
General| Product color | Black |
|---|---|
| Print technology | Thermal transfer |
| Printing media thickness | 63.5 - 190 µm |
| Sustainability compliance | Yes |
| Sustainability certificates | CE, Federal Communications Commission (FCC), TUV, UL ECOLOGO, VCCI |
| Display | - |
| Control type | Buttons |
| Color | No |
| Maximum resolution | - DPI |
| Printable dot numbers | 300 dot |
| Ribbon width | 60 mm |
| Core diameter | 25 mm |
| Ribbon length | 300 m |
| Media thickness | 0.150 mm |
| Maximum label width | 118 mm |
| Maximum media length | 1625.6 mm |
| Maximum roll diameter | 125 mm |
| RS-232 ports | 1 |
| USB 2.0 ports quantity | USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them. |
| Flash memory | 16 MB |
| Internal memory | 32 MB |
| Built-in barcodes | CODABAR (NW-7), Code 128 (A/B/C), Code 39, Code 93, EAN13, EAN8, GS1 DataBar, ITF, PDF417, QR Code, UPC-A, UPC-E |
| Server operating systems supported | Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022 |
| Windows operating systems supported | Windows 10, Windows 11, Windows 7 |
Weight and Dimensions| Depth | 266 mm |
|---|---|
| Width | 178 mm |
| Height | 173 mm |
| Weight | 2600 g |
| Label width | 104 mm |
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