Citizen CL-E331 User Manual

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11. Appendices
11.1 Troubleshooting
The status LED and buzzer are used to conrm error status when errors occur in the
printer.
Status
LED
Buzzer Error Error description (in bold) and resolution
Flashes
in red
2 short
tones
Head Up Error Top cover is not closed correctly.
 Close the top cover correctly.
Flashes
in red
3 short
tones
End of Media Error Printer has run out of media.
Media is not set correctly.
 Open the top cover and load media or set the media correctly.
Flashes
in red
4 short
tones
Media Load Error
Media Jam Error
Label gaps or black lines cannot be detected.
 Check the media sensor positions.
 Readjust the media sensors.
 Make sure the selection of transmissive sensor, reective
sensor, or continuous media matches the type of media used.
Media cannot be transported.
 Open the top cover, remove any media blocking transport,
and set the media again.
Flashes
in red
5 short
tones
End of Ribbon Error Printer has run out of ribbon.
 Open the cover and replace the ribbon.
Ribbon is not loaded correctly.
 Open the cover and load the ribbon again.
Flashes
in red
6 short
tones
Cutter Error
(models with cutters)
Cutter is not operating.
 Open the top cover and remove any media or other object
blocking cutter operation.
 If the cutter does not operate after removing foreign objects,
the cutter may not be connected or installed correctly or may
have failed. Contact your retailer.
Home position cannot be detected.
 The auto cutter may have failed. Contact your retailer.

Citizen CL-E331 Specifications

General

Product color	Black
Print technology	Thermal transfer
Printing media thickness	63.5 - 190 µm
Sustainability compliance	Yes
Sustainability certificates	CE, Federal Communications Commission (FCC), TUV, UL ECOLOGO, VCCI
Display	-
Control type	Buttons
Color	No
Maximum resolution	- DPI
Printable dot numbers	300 dot
Ribbon width	60 mm
Core diameter	25 mm
Ribbon length	300 m
Media thickness	0.150 mm
Maximum label width	118 mm
Maximum media length	1625.6 mm
Maximum roll diameter	125 mm
RS-232 ports	1
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Flash memory	16 MB
Internal memory	32 MB
Built-in barcodes	CODABAR (NW-7), Code 128 (A/B/C), Code 39, Code 93, EAN13, EAN8, GS1 DataBar, ITF, PDF417, QR Code, UPC-A, UPC-E
Server operating systems supported	Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022
Windows operating systems supported	Windows 10, Windows 11, Windows 7

Weight and Dimensions

Depth	266 mm
Width	178 mm
Height	173 mm
Weight	2600 g
Label width	104 mm