Citizen CL-E331 User Manual

86
——
Status
LED
Buzzer Error Error description (in bold) and resolution
Flashes
in amber
Rep-
etitions
of long
tones
Head Low Tempera-
ture Error
The thermal head is at a low temperature (approximately
-10°C).
 Use the printer in proper environments of at least 0°C.
The thermal head is not connected.
 Check the cable connection with the thermal head.
Flashes
in amber
None Head High Tempera-
ture Alarm
Motor High Tem-
perature Alarm
The thermal head or feed motor is at a high temperature.
 Printing stops if the thermal head reaches approximately
70°C or more while printing. Printing resumes automatically
once the temperature falls to approximately 60°C or lower.
 Printing stops if the feed motor reaches approximately 95°C
or more while operating. Printing resumes automatically once
the temperature falls to approximately 85 °C or lower.
Flashes
alter-
nately in
red and
green
Rep-
etitions
of long
tones
RS-232C Communi-
cation Error
Parity error
Framing error
Receive buffer is full
Transmission buffer is full
 Check the communication settings.
Flashes
alter-
nately in
red and
amber
Rep-
etitions
of long
tones
Hardware Error A hardware error has been detected.
 Immediately turn off the power to the printer and contact your
retailer.
This product does not have a broken head element check function so if there are vertical white
lines that you suspect are caused by a broken head element, clean the thermal head and then
perform a print check in the sample print mode.
If the white line problem is not resolved, the head element may be broken.
11.2 Basic Specications
Printing
Item Description
Print method Direct-thermal / thermal-transfer printing
Resolution CL-E321 Main scanning line density: 203 dots/inch (8 dots/mm)
Sub-scanning line density: 203 dots/inch (8 dots/mm)
Head dots: 864 dots (effective dots: 832)
CL-E331 Main scanning line density: 300 dots/inch (11.8 dots/mm)
Sub-scanning line density: 300 dots/inch (11.8 dots/mm)
Head dots: 1248 dots (effective dots: 1240)
Max. print width CL-E321 104 mm / 4.1 inch
CL-E331 105 mm / 4.1 inch
Max. print length CL-E321 (Datamax) 2539.7 mm/99.99 inch
(Zebra) 2540.0 mm/100.00 inch
CL-E331 1,270.0 mm / 50.00 inch
Print density Print density is adjustable with software

Citizen CL-E331 Specifications

General

Product color	Black
Print technology	Thermal transfer
Printing media thickness	63.5 - 190 µm
Sustainability compliance	Yes
Sustainability certificates	CE, Federal Communications Commission (FCC), TUV, UL ECOLOGO, VCCI
Display	-
Control type	Buttons
Color	No
Maximum resolution	- DPI
Printable dot numbers	300 dot
Ribbon width	60 mm
Core diameter	25 mm
Ribbon length	300 m
Media thickness	0.150 mm
Maximum label width	118 mm
Maximum media length	1625.6 mm
Maximum roll diameter	125 mm
RS-232 ports	1
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Flash memory	16 MB
Internal memory	32 MB
Built-in barcodes	CODABAR (NW-7), Code 128 (A/B/C), Code 39, Code 93, EAN13, EAN8, GS1 DataBar, ITF, PDF417, QR Code, UPC-A, UPC-E
Server operating systems supported	Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022
Windows operating systems supported	Windows 10, Windows 11, Windows 7

Weight and Dimensions

Depth	266 mm
Width	178 mm
Height	173 mm
Weight	2600 g
Label width	104 mm