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Troubleshooting
1. If the meter does not display a message after inserting a test strip:
2. If the test does not start after applying the sample:
POSSIBLE CAUSE WHAT TO DO
Batteries exhausted. Replace the batteries.
Test strip inserted upside down
or incompletely.
Insert the test strip with contact
bars end rst and facing up.
Defective meter or test strips.
Please contact customer
services.
POSSIBLE CAUSE WHAT TO DO
Insufcient blood sample.
Repeat the test using a new
test strip with larger volume of
blood sample.
Defective test strip.
Repeat the test with a new test
strip.
Sample applied after automatic
switch-off (3 minutes after last
user action).
Repeat the test with a new test
strip.
Apply sample only when ash-
ing “
” appears on the display.
Defective meter.
Please contact customer
services.
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