Troubleshooting
7 - 16 Problems and Possible Solutions
7
Resolving the “Can’t connect to this network” issue with the 3G/4G Module
1. If you have issues connecting to the cellular network when you are attempting to use the 3G/4G network then
you may need to manually connect to the Internet access point name (APN).
2. Usually the Internet APN is set automatically, however if your cellular data connection isn't working, you should
try manually entering a new Internet APN based on your location and mobile operator.
3. To find your APN settings contact your mobile operator directly (or of you can connect to a WiFi network on your
PC, or have a phone handy, try searching online to find the Internet APN settings for your mobile operator).
4. See http://windows.microsoft.com/en-us/windows-10/cellular-settings
or search the Microsoft website for
"Windows 10 cellular settings".
USIM Card Ejection
Simply press on the USIM card to eject it, however do not do this while a connection is in
progress.
If you do eject the card while a 3G/4G connection is ongoing, you will need to shut down
the system, reinsert the USIM card, restart the system and then reestablish the 3G/4G con-
nection.
If you wish to change USIM cards then you will need to shut the system down, reinsert the
USIM card, restart the system and then reestablish the 3G/4G connection.
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