14 | ©2020 McDonald’s | ©2020 The Coca-Cola Company | Freestyle at McDonald’s | User Guide | Confidential
Operational Basics
Changing the
NNS (Under the
Counter)
NNS (Non-Nutritive Sweetener) is a BIB
ingredient located under the counter for
each Freestyle® dispenser. When NNS is
empty, the dispenser it serves will be
unable to pour diet or low calorie
beverages and those brands will display
as gray outs on the touch screen.
1
To ensure a BIB is empty, check the
Crew Dashboard to see if the NNS
indicator has turned red with a “Sold
Out” alert.
2
Open the cabinet under the counter
and replace the NNS using a new
box from your storage area.
(Follow procedures as shown.)
3
Once the new NNS box is installed,
return to the Crew Dashboard and
press the red “Sold Out” alert to
prime and reset.
NOTE: NNS indicator displays a green dot
when successfully reset.
Release by moving
locking lever to the
left. Double check to
ensure the box is
empty and remove.
Remove the locking
collar by pressing the
tab and rotating
clockwise.
Open the new box,
and remove cap.
CAUTION: DO NOT
Place box onto tray
with the arrows on
the package facing
connector, then
move lever to the
right to lock.
NOTE: Small bubbles
indicate it’s installed
correctly.
1
2
Use a clean towel and
approved sanitizer
solution (Kay-5) to
clean the white NNS
collar, the probe and
tray. Then carefully
replace locking collar.
3
5
4
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