52 KANSO 2 SOUND PROCESSOR USER GUIDE
Troubleshoot
Contact your clinician if you have any concerns regarding
the operation or safety of your sound processor.
PROBLEM RESOLUTION
Processor will not
turn on
1. Try turning the processor on again. See
Turn on and off on page 9.
2. If you have two implants, check that you
are wearing the correct sound processor
on each implant.
3. If the problem continues, contact your
clinician.
The processor
switches off
This is normal operation, as the processor
automatically switches off when not
connected to the implant for more than two
minutes (if enabled by your clincian).
You want to
perform a regular
check on your
processor
See Regular care on page 40.
Processor does
not attach as
strongly as usual
Make sure the processor is oriented properly
on your head. See Wear your processor on
page 16.
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