KANSO 2 SOUND PROCESSOR USER GUIDE 57
PROBLEM RESOLUTION
Sound is too quiet or
muffled
1. Try a different program. See Change
program on page 12.
2. If you use a Remote Control, turn up
the volume.
3. If you have the Nucleus Smart App,
turn up the volume or sensitivity.
4. Try changing the microphone
protectors. See Change the
microphone cover on page 42.
5. If the problem continues, contact
your clinician.
The processor gets
wet
Dry the processor with a soft cloth,
change the microphone protectors and
place it in the Home Charger provided by
Cochlear to dry. See Water, sand and dirt
on page 44.
Battery does not last
as long as usual
1. If you are using a non-recommended
retention aid that covers your sound
processor, replace it with an aid
recommended by Cochlear.
2. Make sure you are using the correct
magnet for your implant. If unsure,
contact your clinician.
3. Make sure the sound processor is
oriented properly on your head. See
Wear your processor on page 16.
4. If the problem continues, contact
your clinician.
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