56 KANSO 2 SOUND PROCESSOR USER GUIDE
PROBLEM RESOLUTION
You hear
intermittent
sound, a buzzing
sound or distorted
speech
1. Check for sources of interference such as
radio and TV transmission towers (within
approximately 1.6 km or 1 mile),
shopping centre or airport security
systems, and mobile phones.
2. Try moving away from any source of
magnetic or electronic interference.
3. If the problem continues, contact your
clinician.
Sound is too loud
or uncomfortable
1. Try a different program. See Change
program on page 12.
2. If you use a Remote Control, turn down
the volume.
3. If you have the Nucleus Smart App, turn
down the volume or sensitivity.
4. If you have two sound processors (one
for each side), ensure you have them on
the correct side.
5. If the problem continues, remove your
external equipment immediately (sound
processor, etc) and contact your clinician.
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