KANSO 2 SOUND PROCESSOR USER GUIDE 55
TROUBLESHOOT
PROBLEM RESOLUTION
You do not hear
sound from a
wireless accessory
1. Interference from nearby electrical
devices can sometimes disrupt streaming
from a wireless accessory. Try moving
away from any device that might be
causing this interference.
2. Check that the wireless accessory is
charged and turned on.
3. Check that the wireless accessory is
paired with your processor.
4. Check the volume of the wireless
accessory.
5. If you have the Nucleus Smart App, use
the Status screen to check the processor
is receiving sound from the accessory.
6. If you have the Nucleus Smart App, check
and adjust the accessory/microphone
volume.
7. If available, try a different processor.
8. For more troubleshooting, refer to the
True Wireless Accessories User Guide.
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