54 KANSO 2 SOUND PROCESSOR USER GUIDE
PROBLEM RESOLUTION
You experience
tightness,
discomfort or
develop a skin
irritation at your
implant site
1. Try using an adhesive SoftWear pad. See
Attach a SoftWear pad on page 20.
2. If you are using a retention aid, such as a
headband, this may be placing pressure
on your processor. Adjust your retention
aid, or try a different aid.
3. Your processor magnet may be too
strong. Ask your clinician to change to a
weaker magnet and use a retention aid
such as the Safety Line if required. See
Change the magnet on page 34.
4. If the problem continues, contact your
clinician.
You do not hear
sound or sound is
intermittent
1. Try a different program. See Change
program on page 12.
2. Make sure you are using the correct
magnet for your implant. If unsure,
contact your clinician.
3. If you use the Remote Control, turn up
the volume.
4. If you have the Nucleus Smart App, turn
up the volume or sensitivity.
5. Make sure the sound processor is
properly oriented on your head. See Wear
your processor on page 16.
6. If the problem continues, contact your
clinician.
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