Cochlear Nucleus 8 - System Checks and Comfort

Troubleshoot
Nucleus 8 Sound Processor User Guide 81
Problem Resolution
You do not hear
sound or sound is
intermittent
1� Make sure the coil cable is fully
inserted into the socket on the
processing unit.
2� Make sure you are using the correct
coil magnet for your implant. If unsure,
contact your clinician.
3� If you use the Remote Control, turn up
the volume.
4� If you use the Nucleus Smart App, turn
up the volume or sensitivity.
5� Try a dierent program. SeeChange
program on page 34.
6� Change the batteries. SeeReplace the
battery module on page 19
orCharge rechargeable batteries on
page 23.
7� If the problem continues, contact your
clinician.
You hear
intermittent sound, a
buzzing sound
or distorted speech
1� Check for sources of interference such
as radio and TV transmission towers
(within approximately 1.6 km or 1
mile), shopping centres, airport
security systems and mobile phones.
2� Try moving away from any source of
magnetic or electronic interference.
3� If the problem continues, contact your
clinician.