Colortrac L24ei - User Manual

Questions and Answers

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rvargasAug 18, 2025
How to fix document not feeding correctly in Colortrac L24ei Scanner?
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  Tracy RobbinsAug 18, 2025
  To ensure your document feeds correctly into the Colortrac Scanner: * Hold the original document with two hands and feed it into the scanner until you feel equal resistance on both sides from the feed rollers. * If this doesn't work, open the scanner to remove the original, close the scanner, and try again, ensuring you load the document into the center of the scanner. * Place the Paper Edge Guides either side of the document to help align and guide the document. * Also, check that the scanner is closed properly, with both latches clicked into place. * Finally, make sure the document is within the specification allowed for the scanner.
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Lindsay Miller MDAug 20, 2025
What to do if Scan to USB does not work on Colortrac Scanner?
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  Lisa MckenzieAug 20, 2025
  If the Scan to USB function isn't working on your Colortrac Scanner, make sure that the USB memory stick: * Has been formatted as FAT32. * Has a maximum capacity of 128GB. * Has enough free space for the scan. Remember that a lower Scan Quality mode requires less space. As an alternative, set the Scan to USB file type to TIFF, as this function takes place inside the scanner. If this works, but file types PDF or JPG do not, then check the Scan to PC functionality.
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Jessica OnealAug 22, 2025
Why is there no Scan to PC output from my Colortrac Scanner?
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  Eddie NguyenAug 22, 2025
  If you're experiencing no Scan to PC output with your Colortrac Scanner: * Ensure that the ScanApp Lei is running on the selected PC. * Try searching for the available PCs using the ScanApp Lei. * Verify that the IP address displayed in the ScanApp Lei is in the same subnet as the scanner (refer to the Scanner Info page).
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smithrichardAug 26, 2025
What to do if there is no copy output from Colortrac Scanner?
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  Catherine RoweAug 26, 2025
  If there's no copy output from your Colortrac Scanner, ensure that the selected printer with the correct iPF is online and ready to print. You might also try searching for available printers.
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Jared JohnsAug 28, 2025
Why is the Colortrac L24ei LED not on?
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  James ThompsonAug 28, 2025
  If the scanner LED is not on, check the scanner is switched on, the mains power is on, the power cable is connected correctly to the power adapter and the power adapter cable is connected correctly to the scanner.
X
xfernandezAug 30, 2025
Why is my scan or copy blank on Colortrac L24ei Scanner?
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  wallsvictorAug 30, 2025
  To resolve a blank scan or copy on your Colortrac Scanner, make sure the original document is fed face up and into the center of the scanner.
K
Kenneth PetersonSep 2, 2025
How to fix vertical lines on Colortrac L24ei?
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  Sydney CochranSep 2, 2025
  If you notice vertical lines in your scans from the Colortrac Scanner, it could be due to dirt on the scan glass or poor calibration. Try cleaning the scanner. If the problem persists, calibrate the scanner.
S
Stephanie WheelerSep 4, 2025
What causes vertical streaks on Colortrac Scanner?
- S
  Stephen RyanSep 4, 2025
  Vertical streaks in scans from your Colortrac Scanner are often caused by dirt on the scan glass or poor calibration. Cleaning the scanner may resolve the issue. If not, try calibrating the scanner.
A
Alexis GraySep 7, 2025
Why does Colortrac L24ei LED remain orange?
- K
  kpearsonSep 7, 2025
  If the Colortrac Scanner LED remains orange when powered on, ensure that the scanner is closed properly, so both paper tray latches are clicked into place.
J
jodi77Sep 9, 2025
How to fix uneven white background on Colortrac L24ei Scanner?
- G
  George WilliamsSep 9, 2025
  An uneven or dirty 'white' background in your scans from the Colortrac Scanner can often be corrected by calibrating the scanner.

Summary

Warnings

General Safety Precautions

Essential safety instructions for scanner operation, including handling and environment.

Scanner Installation and Mounting

Desktop Scanner Setup

Scanner Connectivity Setup

Scanner Function Configuration

Scanner Language Configuration

ScanApp Mode Configuration

Network Connection Configuration

ScanApp Lei Software Installation

ScanApp Lei Operation

ScanApp Lei Error Handling

Scanner Device Configuration: Printers

Scanner Device Configuration: PCs

Document Loading Procedure

Scan to USB: TIFF File Format

Scan to USB with ScanApp Plus Mode

Scan to PC Operation

Copy Function: Standard Mode

Copy Function: ScanApp Plus Mode

Copy & Archive Function

Detailed Scanner Function Settings

Copy Function Settings

Configuring number of copies, file types, color mode, quality, and scale.

Image Adjustment Settings

Adjusting brightness, white/black point, and crop for optimal image output.

Printer and PC Selection

Saving and Restoring Scanner Defaults

Scanner Settings Management

Firmware and Calibration

Instructions for loading firmware and performing scanner calibration.

Stitch, Scan Length, and ScanApp Mode

Network, Language, and Defaults

Scanner Maintenance and Consumables

Cleaning Procedures

Scanner Calibration Procedure

Scanner Stitch Adjustment

Scan Length Adjustment

Scanner Firmware Update

Troubleshooting: Error Codes

Troubleshooting: Operation Errors

Network Connectivity and Troubleshooting

Image Quality and Scan Accuracy

Image Quality Issues

Scan Length Accuracy

Colortrac L24ei Specifications

General

Type	Large Format Scanner
Maximum Scan Width	24 inches
Optical Resolution	600 dpi
Interface	USB 2.0
Technology	CCD
Color Depth	48-bit
Supported Media Types	Paper, film
Weight	23 lbs (10.4 kg)