12-3
WARRANTY
Transfer of ownership
If you purchase this vehicle as a used vehicle
it may be possible to transfer the unexpired
term of the warranty cover (up to a maximum
of six years commencing at the original date
of purchase from new). The warranty cover
for a used vehicle commences from the
original date of purchase from new and is as
follows:
1. Three year manufacturer’s warranty
2. A maximum of six years’ body integrity
warranty
The warranty is subject to the usual terms
and conditions’ set out in the handbook and
is only transferable on payment of a £50
administration fee. Full documentary
evidence that the caravan has been serviced
annually should be provided at the time of
transfer, in accordance with the terms and
conditions of the warranty stated in the
handbook. Transfer of ownership must be
completed within three months of change of
legal ownership. Please complete the
Notification of Change of Ownership form in
your handbook.
This warranty does not affect the purchaser’s
statutory rights. The warranty shall be
governed and construed in accordance with
the laws of England and the parties
irrevocably submit to the exclusive
jurisdiction of the courts of England.
For second owners the service in years 3 and
6 must be completed no more than 60 days
on or before the anniversary of the original
date of purchase.
NON WARRANTY REPAIRS
Should you require any replacement parts for
your caravan it is necessary that you contact
the Retailer from whom you purchased the
caravan or any Explorer Group approved
Retailer and give the following information,
which will help in identifying the required
component:
(i) Model and make of caravan
(ii) VIN number
(iii) Description of required part
(iv) Photograph, size or diagram of required
part
Please note: All parts must be ordered and
supplied through an approved retailer.
REMEDIAL WORK
Explorer Group, together with its suppliers is
continually undertaking extensive research
into testing, remedial work procedures and
materials such as sealants, adhesives,
gaskets and tapes. Therefore, if for any
reason your new caravan is damaged or
requires remedial work then only an
approved Explorer Group Retailer or Service
Centre should undertake such work.
All such work should be undertaken using
only approved Explorer Group genuine parts,
recommended sealant and following Elddis
procedures. Explorer Group will also
undertake to supply certain specialist
repairers with the necessary spare parts. In
this case, your selected repairer must contact
the PARTS DEPARTMENT with all enquiries.
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