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GENERAL QUESTIONS
Q: My Interior Lights Are Not Working, What Do I Do?
A: It is possible that all of the 230V mains electrical equipment may not be operated
simultaneously. Check fuses, battery connections and power supply (master light switch). Refer
to your Retailer for further assistance. PLEASE NOTE: The internal lights in your caravan will not
operate whilst the caravan’s electrical hitch cables are connected to a towing vehicle with the
engine running.
Q: Where Can I Get Spare Parts For My Caravan?
A: Retailers will be able to source most parts you require. For details of your nearest Compass
Retailer please refer to our Find A Retailer section on our website, or call 0371 964 2113 for
assistance.
Q. How Many Years Will Spare Parts Be Available For My Caravan?
A. Compass will endeavour to supply spare parts for a caravan, for at least 8 years from new.
Q. What If The Parts Are No Longer Available?
A. Where an original part is no longer available, whenever possible we will suggest a suitable
alternative if it is available.
Q. Who Can Carry Out Warranty Work On My Caravan?
A: Your supplying Retailer is obliged to undertake your warranty work. However, any Elddis
approved Retailer / Service Centre or NCC Approved Workshop or NCC equivalent standard as
set out in this handbook can undertake the work, but this is at their discretion. We will also
accept services completed by an NCC approved service centre, but they will not be able to
undertake warranty work if they are not approved by Compass.
Q. Why Don’t You Stock Parts At The Compass Factory?
A. Due to the volume of models we produce it is not possible for us to maintain stock levels of
every individual component used in our manufacturing process. We do stock commonly
requested items, but some items must be made to order.
Q. I Am Having Trouble Booking My Caravan For Its Service, In Line With The
Requirements. What Timescale Is Acceptable?
A. Please refer to the warranty section for the terms and conditions of servicing. We would
recommend that you plan your services in advance in order to meet the requirements.
Q. I Have A Problem With My Caravan, Who Can Help Me?
A. We would always recommend that you contact your supplying Retailer. Your local Compass
Retailer or Compass Approved Service Centre may be able to assist. An inspection can then
take place and the necessary course of action agreed.
Q. I Am Unhappy With The Service I Have Received From My Retailer/Service
Centre, Where Do I Go From Here?
A. We would recommend that you write to your Retailer/Service Centre, detailing your problems
and requirements, requesting a response explaining how they will resolve your complaint. A copy
of your letter can also be forwarded to The Compass Customer Care Department, quoting the
serial number of your caravan and the name of the Retailer/Service Centre. Please be assured
that we will assist your Retailer/Service Centre in resolving any problems.
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