17
Cookshack SM160, SM260 & SM360 Operator’s Manual, V. 18.03.19
Return Merchandise Policy
If you have merchandise that you believe is defective and requires repair or
replacement:
1. Call Cookshack, Inc. at (800)423-0698. Ask to speak to a Customer Service
Representative. Have your Smoker Oven model number and serial number
ready.
If you are advised to return the merchandise to the factory for repair or
replacement, please observe the following procedures.
2. You will be issued a return number. A Customer Service Representative will
issue you a return number and/or mail you an instruction form (called a
Return Merchandise Authorization) for returning the merchandise with the
return number on it.
All return merchandise must have a return number. Do not return
merchandise without a return number.
3. Attach the return number to the merchandise.
If you were sent a Return Merchandise Authorization, attach it to the
merchandise you are returning.
If you were issued an RETURN NUMBER by phone and not sent a Return
Merchandise Authorization, attach a note to the merchandise with your
name, address and RETURN NUMBER.
Print the RETURN NUMBER on the outside of the return packaging.
4. Ship the merchandise back to Cookshack.
Return the merchandise to Cookshack, Inc., shipping prepaid, F.O.B.
destination, in the original container or equivalent.
All return merchandise must be shipped to: Cookshack, Inc., 2405 Sykes
Blvd., Ponca City, OK, 74601.
You assume the risk of any loss or damage that occurs during transit due to
improper packaging of the returned merchandise. Use the original container
that the merchandise was shipped in or equivalent.
5. Repair or replacement of merchandise under warranty.
Replacement or repairing defective merchandise is at Cookshack, Inc.'s
option.
If repair of merchandise is deemed necessary by Cookshack, Inc. you will be
instructed as to the necessary arrangements in order to affect the repair of
the merchandise.
To Next Page
