Section 10 – Error Messages and Simple Problem Solving
Wait for the machine to fill with
water
The machine has failed to
fill with water
Check that the water supply to
the machine is connected and
turned on
The water is heating to the
correct operating
temperature
Wait for the machine to heat up
and enter standby mode
Empty, clean and refit the waste
bucket
Operator/engineer running
the rinse program
Wait until machine completes
rinse cycle and returns
Fresh beans canister and/or
fresh brew canister empty
(B2C machines)
Bean canister shut-off
closed
Refill bean canister with fresh
beans and/or coffee canister
with fresh brew coffee
Fully open bean canister shutoff
10.2 Simple Problem Solving
In the unlikely event of the machine developing a problem, details are given in the table below
on how to deal with common faults that can be easily remedied by the operator.
Safety First! Should the remedy given below not cure the problem, or the fault is not
listed, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF. Contact your machine
supplier for assistance.
Level sensor incorrectly
located in the bucket
Ensure sensor is positioned
correctly in the bucket
Incorrect drinks
dispensed
Ingredient canisters located
incorrectly
Refit canisters into their correct
positions
Leaking from dispense
area
Mixing system/ʻOʼ ring
fitted incorrectly
Refit correctly and ensure that
all mixing stations are water
tight
Electricity supply turned off
Ensure electricity supply is
turned on at the mains
Remove cups from cup stack and
replace with correct size cups
No change given from
change giver (where
fitted)
Coin tubes jamming Coin
tubes empty or below pre-
set level
Clear coin tubes and check for
blockage Check and refill coin
tubes where necessary
Low water indicated on
LCD display
Ensure water supply is turned on
at stop tap
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