CRANE CUSTOMER CARE
CALL US: 888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: customer-service@crane-usa.com
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Humidifier does not
operate
▪ Make sure the power cable is plugged into the outlet
and humidifier base correctly.
The power light is on, but
there is no mist
▪ Make sure there is not build up on nebulizer.
▪ Too much water in the base. Empty base and let tank
refill the base properly.
If there is a strange odor
▪ Clean the Water Tank with the water and vinegar
solution and rinse with clean water.
▪ Leave the empty Water Tank open for 12 hours
(without the Water Tank Cap attached) in a cool
place.
The mist output volume is
low
▪ Clean the nebulizer as described in the weekly
maintenance.
▪ Too much water in the base. Empty base and let tank
refill the base properly.
White dust appears and
settles outside the
humidifier
▪ Area tap water may have too many minerals.
Change to filtered or distilled water.
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