CSO MS39 AS-OCT - Page 51

MS-39 AS-OCT| IFU302EN00 - 03/2019
INSTRUCTIONS FOR USE
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49/52
Inconvenient
Cause
Solution
Note
The application
software Phoenix
does not start
Hard Disk failure.
The antivirus
software impedes
the starting of the
application
software Phoenix.
Spoiled operating
system The
application
software Phoenix
does not work
properly.
Replace the Hard
Disk. Check the
settings of the
antivirus
software.
Reinstall the
operating system.
Reinstall the
application
software Phoenix.
Contact the
Technical Service
Centre. The
installation of the
application
software Phoenix
needs the
administrator
privileges.
The application
software Phoenix
does not work
properly.
The connection
cable between
device and PC
does not work
properly. The
antivirus software
interferes with
the drivers of the
application
software Phoenix.
The application
software Phoenix
is installed as
local user
Unplug and plug
in again the
connection cable
between device
and PC. Replace
the connection
cable between
device and PC.
Uninstall the
antivirus
software.
Reinstall the
application
software Phoenix
with
administrator
privileges.
The installation of
the application
software Phoenix
needs the
administrator
privileges.