Appendix A: Troubleshooting
16 Scan2CRM for Act! User Guide, version 3.5
Black line
down the
middle of the
scan
Re-calibrate your scanner, see
Calibrating
the scanner
, page 12.
Act! freezes
when I scan a
business card
Make sure that the card is placed into the
scanner with the text face down
When a card
is scanned
face down,
the
processing
window just
hangs and
locks up my
Act
Please recalibrate the scanner and try again.
(See
Calibrating the scanner, page 12)
Scan2CRM
for Act! is not
showing up in
my Act
Please disconnect any palm or smart phone
devices, disable Active Sync and restart Act
Scanner stop
working after
being idle for
a while
This usually occurs when the computer turns
off the USB port to save power. Try
unplugging the scanner and then plugging it in
again.
For a permanent solution:
1. Right click on "My Computer" and
select "Manage"
2. On the left side in "Computer
Management" click "Device
Manager"
3. On the right, look for "Universal
Serial Bus controllers" or "USB
controllers"
4. Right-click on "USB Root Hub"
and select "Properties"
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