CSSN ScanShell 800N - User Manual

Other manuals for CSSN ScanShell 800N

Specifications1 page

Installation Guide9 pages

Questions and Answers

M
Mrs. Sheri DanielJul 26, 2025
Why does my CSSN Software scanner stop working after being idle?
- J
  jamesoliverJul 26, 2025
  The scanner might stop working after being idle because the computer turns off the USB port to save power. To resolve this, try unplugging the scanner and plugging it back in. For a more permanent solution: 1. Right-click on "My Computer" and select "Manage." 2. In "Computer Management," click "Device Manager." 3. Look for "Universal Serial Bus controllers" or "USB controllers." 4. Right-click on "USB Root Hub" and select "Properties." 5. In the "Power Management" tab, uncheck "Allow the computer to turn off this device to save power," then click OK. 6. Repeat for each "USB Root Hub." 7. Restart the computer.
T
Tammy AdamsJul 30, 2025
What to do if Scan2CRM for Act! Software is not showing up in my Act?
- W
  wjordanJul 30, 2025
  If Scan2CRM for Act! is not showing up in your Act software, disconnect any palm or smart phone devices, disable Active Sync, and restart Act.
M
Michelle DurhamAug 3, 2025
Why does Act! freeze when I scan a business card with CSSN Software?
- M
  Michael RomanAug 3, 2025
  If Act freezes when you scan a business card, make sure that the card is placed into the scanner with the text face down.
K
Kevin GrantAug 8, 2025
How to fix 'another CSSN application is open' error in Scan2CRM for Act! Software?
- M
  matthewmillerAug 8, 2025
  If you encounter an error message indicating that another CSSN application is open when trying to enable Scan2CRM for Act!, close the other application and then press the state button in the toolbar to activate Scan2CRM for Act!.
K
Katherine WilliamsAug 12, 2025
What to do if CSSN Software processing window hangs when scanning a card face down?
- D
  derrickharrisAug 12, 2025
  If a card is scanned face down and the processing window hangs, recalibrate the scanner and try again.
D
Denise BaileyAug 16, 2025
What to do if I get an error message from Scan2Act Software after opening Act!?
- S
  Samantha CarrollAug 16, 2025
  If you opened Act! and received an error message from Scan2Act, check if the scanner is connected properly and press the state button in the toolbar. If Scan2CRM for Act! is not enabled, contact the support team.
K
Kristen MillerAug 20, 2025
How to enable CSSN Software application if it's disabled on startup?
- B
  Bryce YatesAug 20, 2025
  If the application state is set to Disabled on startup, try to enable the application by pressing the state button. If this does not help, check if the scanner is properly connected and try again.