Cypress WPT - Troubleshooting

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Cypress Confidential
Troubleshooting
Error Code Possible Cause Solution
E2 Radio Error – Not able to send/receive data
Restart the unit with removing and inserting the
USB cable to the WPT Green Box.
If the error continues the device requires
replacement. Contact the distributor.
E3
Ping Error – Not able to locate a free RF
channel to use due to high RF interference
Change the position of the Hub.
E4
Connect Error – Not able to connect to the
nearest Repeater
The Hub auto recovers after a few refresh cycles,
if this error occurs after successful installation.
Consider adding/ changing the repeater location
in the zone, if the error persists.
E5
USB Error – Not able to communicate with
the WPT Green Box
Check USB cable.
Change to a different USB port.
Replace the Hub if problem persists.
Reference: HUSB Installation Manual - Section 3