To Next PageTo Next PageWhat to do if my D-Link VTA-VR Adapter Vonage device has no network connectivity?
If your D-Link Adapter Vonage device has no network connectivity, check if you can access the Internet from your computer connected to your router. If not, contact your Internet Service Provider to see if they are experiencing connection issues.
Why D-Link VTA-VR Vonage device cannot contact the Vonage network?
If your D-Link Adapter Vonage device cannot contact the Vonage network, check if your network setup has changed since you last connected.
Why is my D-Link VTA-VR telephone line not registering to the Vonage network?
Your D-Link Adapter telephone line might not be registering to the Vonage network because your router may be blocking incoming traffic. Verify that your router in front of the VTA device is not blocking any incoming traffic. If SPI is enabled on the router, disable it.
What to do if my D-Link VTA-VR Adapter phone may be plugged into the incorrect phone port?
If your phone is plugged into Port 2 of your D-Link Adapter, try moving it to Port 1. You can also check the status of your Vonage service by logging into your web account.
What to do if I don't hear a dial tone on my D-Link Adapter?
If you do not hear a dial tone and/or the Phone 1 light is not on your D-Link Adapter, ensure your phone is plugged into the Phone 1 Port on the VTA and disconnected from traditional phone company wall jacks. Check if you can access the Internet from your computer connected to the router. If not, contact your Internet Service Provider to check for connection issues. If you understand your router settings, verify they are correct. Double-check your device connection against the installation instructions. Resetting all equipment may also resolve the issue. Power down in this order: Computer, VTA, Router, and DSL or Cable Modem. Wait 30 seconds, then power back on in the reverse order, waiting for each device to fully power up before continuing.
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