1 | liSt of poSSible iSSueS
4 | QuiCK troubleShootinG
Guide
Issue Possible causes Known solutions
Bob does not turn on.
A fuse has blown in your
electrical system or the circuit
breaker has tripped.
Unplug all other appliances
connected to the same electrical
circuit as Bob. Replace the fuse or
reset the circuit breaker.
The power supply is not
activated.
Check that the power cord is properly
plugged at both ends into either the
wall outlet or at Bob’s side.
The cycle does not start.
The door is open. Close the door.
The door remains open,
impossible to close it.
Check whether something is
blocking the closing of the door. If
it is not the case, please contact the
After Sales Service.
No water or not enough water
in the tank.
If you are in the “integrated tank”
mode: fill the tank up until the signal
sounds.
If you are in the “water supply” mode:
check your installation (tap open,
sufficient pressure).
The screen is frozen and the
buttons no longer respond.
Wait 3 seconds until Bob has started.
If the screen is still frozen, disconnect
and reconnect Bob.
Water does not drain out
of Bob.
The drain hose is bent.
Check the drain hose and fix it with
“Bob Easyfix”.
The water outlet is blocked
(under the filter).
Clean the bottom of the interior and
the filters.
The drain hose is blocked by a
foreign body/material.
Contact your seller's after-sales
service..
Issue Possible causes Known solutions
Formation of foam inside
the tank during a cycle.
Inappropriate detergent.
Only avoid special dishwasher
detergent to avoid foaming. However,
if this happens, open the dishwasher
door and
allow the foam to evaporate.
Close the door and start a wash
program to drain the water. Repeat
the procedures if necessary. Reduce
the amount of product in the next
cycle.
Soil that generates foam.
Different types of soil generate more
or less foam. However, if there is too
much foam during a cycle it can
block the spray arm. In this case,
empty the basket and run an empty
cycle before you start washing your
dishes again.
Stains on interior
surfaces.
Limescale may appear on the
surfaces.
Pour 10cl of white vinegar into Bob's
tank and run an intensive cycle.
The dishes are not clean.
The dishes are not placed
correctly in the basket.
Avoid any contact between the
different items in the basket. Please
refer to: Recommendations for the
arrangement of the dishes in the
basket.
The selected wash program is
unsuitable.
Choose a more intensive program.
Refer to: Standard programs
The spray arm is blocked by
dishes.
Change the arrangement of the
dishes so that the spray arm can
rotate freely.
One or more of the spray arm
nozzles is/are clogged.
Disassemble and clean the spray
arm.
The filter are not clean or are not
correctly arranged.
Disassemble and clean the filters.
2120
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