21. Remote control does not work.
There are following possibilities:
Remote control address is not correct.
Distance is too far or control angle is too small.
Remote control battery power is low.
Remote control is damaged or DVR front panel is damaged.
22. Record storage period is not enough.
There are following possibilities:
Camera quality is too low. Lens is dirty. Camera is installed against the light.
Camera aperture setup is not correct.
HDD capacity is not enough.
23. Cannot playback the downloaded file.
There are following possibilities:
There is no media player.
No DXB8.1 or higher graphic acceleration software.
There is no DivX503Bundle.exe control when you play the file transformed to AVI
No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
24. Forget local menu operation password or network password
Please contact your local service engineer or our sales person for help. We can guide you
25. When I login via HTTPS, a dialogue says the certificate for this website is for
Please follow chapter 5.10.2.3.1 to create server certificate.
26. When I login via HTTPS, a dialogue says the certificate is not trusted.
Please follow chapter 5.10.2.3.2 to download root certificate.
27. When I login via HTTPS, a dialogue says the certificate has expired or is not
Please make sure your PC time is the same as the device time.
28. I connect the general analog camera to the device, there is no video output.
There are following possibilities:
Check camera power supplying, data cable connection and etc.
This series device does not support the analog camera of all brands. Please
make sure the device supports general standard definition analog camera.