Webcam Access and Troubleshooting
25
Issue Troubleshooting Steps
The help desk can not
see a webcam image
and the POE switch is
functioning properly.
1� Verify the POE switch located in the ISP box is connected and the
LED indicators are on.
2� If the LED indicators on the POE switch are on, check the Ethernet
connections from the Router to the POE switch, from the POE
switch to the back of the display and from the back of the
display to the webcam. The Ethernet cable may be damaged or
disconnected.
3� The POE surge may be damaged. Use a RJ45 coupler to bypass.
4� Request a new webcam.
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