11
SP Series Production e-Guide
Cleaning the printhead
The printhead can have contamination stuck to it. You might notice it as unprinted lines on printed cards. Clean the
printhead only when needed, such as:
• The printhead has been accidently touched, such as when changing supplies or clearing a card jam.
• You have replaced the printhead cartridge.
• Your observe problems with card appearance, as described in Card appearance problems.
Tips for success
• Do not touch the printing edge of the printhead cartridge with your fingers. The oils on your fingers can damage
the printhead.
• Do not bump the printing edge of the printhead cartridge with any sharp objects. Sharp objects can
permanently damage the printhead.
• Use the cleaning pen to clean the printhead. Do not use a cotton swab. The fibers from the cotton can stick to
the printhead.
1 Power off the printer by disconnecting it from the power source.
2 Open the printer cover.
3 Open the cleaning pen.
4 Using gentle pressure, move the cleaning pen back and forth along the full length of the printhead edge (see
the following illustration). Be sure to clean the rounded edge of the printhead completely.
— If the cleaning pen does not remove all contamination from the printhead, contact your service provider for
additional assistance.
5 Close the printer cover. Push firmly on the edge to latch the cover.
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