iv
Chapter 3: Routine Maintenance _________________________________________________ 3-1
Required Tools and Supplies_________________________________________________________3-2
Print Engine Routine Maintenance Procedure ________________________________________3-3
Clean the Interior of the Printer ________________________________________________3-3
Mechanical Inspection________________________________________________________3-5
Laminator Routine Maintenance Procedures_________________________________________3-8
Clean the Interior of the Laminator_____________________________________________3-8
Mechanical Inspection________________________________________________________3-9
Run the Cleaning Cards______________________________________________________3-10
Chapter 4: Troubleshooting_______________________________________________________ 4-1
General Notes______________________________________________________________________4-3
General Troubleshooting Procedures ________________________________________________4-4
Non-Clearing Repetitive Messages_____________________________________________4-4
Troubleshooting Sensors _______________________________________________________4-5
Troubleshooting Motors (Printer)________________________________________________4-7
Testing General DC Motors ______________________________________________4-7
Testing the Ribbon and Pick Motors_______________________________________4-8
Testing the Cam Motor __________________________________________________4-8
Testing the Printhead Fan________________________________________________4-9
Testing Transport and Duplex Motors______________________________________4-9
Troubleshooting Motors (Laminator)____________________________________________4-9
Troubleshooting Other Devices ________________________________________________4-9
Testing the Smart Card Solenoid__________________________________________4-9
Testing the Duplex Clutch_______________________________________________4-10
Diagnosing the Duplex Interface Board__________________________________4-11
Diagnosing the Ribbon RFID Antenna____________________________________4-11
Performance Problems_____________________________________________________________4-12
Printer Initialization Errors______________________________________________________4-12
Card Jams at Card Input_____________________________________________________4-13
Card Jams in Printing Area ___________________________________________________4-14
Ribbon Break Errors___________________________________________________________4-15
Card Jams Between Upper and Lower Duplex_________________________________4-15
Laminate Problems __________________________________________________________4-16
Error Codes _______________________________________________________________________4-18
Error Code Prefixes___________________________________________________________4-18
General Notes_______________________________________________________________4-18
Driver API (AP) _______________________________________________________________4-19
Printer Driver Errors (DR)_______________________________________________________4-20
Input Errors (IS) _______________________________________________________________4-22
Duplex Module Errors (DM) ___________________________________________________4-22
System Errors (SY) ____________________________________________________________4-23
Magnetic Stripe Errors (MS) ___________________________________________________4-25
Laminator Errors (OP)_________________________________________________________4-30
Print Errors (PR)_______________________________________________________________4-34
Smart Card Errors (SC)________________________________________________________4-36
Chapter 5: Adjustments __________________________________________________________ 5-1
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