Troubleshooting
Quick Reference Guide 15
• the battery is charged. See Battery Pack Charging and Maintenance on
page 11
.
• the battery is properly installed. See
Installing the Battery Pack on page 7.
• the reader is linked to the desired Base Station. See the Quick Reference Guide (QRG) for
the Base Station.
• the reader is within reasonable operating range of the Base Station, with no major obstruc-
tions between the radio units such as thick walls or heavy machinery. (At the time of this
writing, maximum reader-to-Base Station range is specified at 100 meters.) Your range may
vary depending on the environment the system is being used in.
• the Base Station is powered-on. When the Base Station powers up, both LEDs briefly flash.
If both lights are bright and crisp, this is a good indication of adequate power input from
the AC Adapter.
• the Base Station interface cable is securely attached to the host. Consult your technical sup-
port manager or refer to your host system manual to identify the proper cable connection
for the reader. If necessary, verify interface cable function by using a known-good interface
cable.
Troubleshooting the Reader
If the problem is specific to scanning, verify that...
• The reader will automatically perform a set of self-tests whenever you turn it on. Observe
and note any special indications made by the reader (an unexpected pattern of flashes or
beeps) during power-up. If technical support is contacted regarding a problem, they may
request this information.
• Does the reader power on? Does the illumination beam come on?
If no illumination beam, check that...
• the battery has been adequately charged.
• the battery is fully seated and its latch engaged.
•the trigger works.
• Is the reader having trouble reading your symbols?
If the reader isn’t reading symbols well, check that the symbols...
• aren’t smeared, rough, scratched, or exhibiting voids.
• aren’t coated with frost or water droplets on the surface.
• are enabled in the reader. See the Product Reference Guide (PRG) for more about con-
figuring the reader to read symbologies).
• Is the barcode displayed but not entered?
The barcode is displayed on the host device correctly, but you still have to press a key to
enter it (the Enter/Return or Tab key, for example).
You need to program a suffix which enables the reader to output the barcode data plus the
key you need (such as a carriage return “CR”) to enter the data into your application. Refer
to the PRG for further information.
• Does the reader read the barcode incorrectly?
If the reader reads a barcode, but the data is not displayed correctly on the host screen:
• The reader may not be programmed for the appropriate terminal interface. For example,
you scan “12345” and the host displays “@es%.” Reprogram the reader with the correct
interface selection barcode. See the Product Reference Guide (PRG).
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