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Quick Reference Guide 21
uct from Datalogic or until the expiration of the original warranty
period, whichever is longer. Datalogic does not guarantee, and it is
not responsible for, the maintenance of, damage to, or loss of con-
figurations, data, and applications on the repaired units and at its
sole discretion can return the units in the “factory default” config-
uration or with any software or firmware update available at the
time of the repair (other than the firmware or software installed
during the manufacture of the product). Customer accepts respon-
sibility to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer
must notify Datalogic of the claimed defect before the expiration
of the applicable Warranty period and obtain from Datalogic a re-
turn authorization number (RMA) for return of the product to a
designated Datalogic service center. If Datalogic determines Cus-
tomer’s claim is valid, Datalogic will repair or replace product
without additional charge for parts and labor. Customer shall be
responsible for packaging and shipping the product to the desig-
nated Datalogic service center, with shipping charges prepaid.
Datalogic shall pay for the return of the product to Customer if the
shipment is to a location within the country in which the Datalog-
ic service center is located. Customer shall be responsible for pay-
ing all shipping charges, duties, taxes, and any other charges for
products returned to any other locations. Failure to follow the ap-
plicable RMA policy, may result in a processing fee. Customer
shall be responsible for return shipment expenses for products
which Datalogic, at its sole discretion, determines are not defective
or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered,
repaired or upgraded by other than Datalogic service per-
sonnel or its authorized representatives;
(ii) any claimed defect, failure or damage which Datalogic
determines was caused by faulty operations, improper
use, abuse, misuse, wear and tear, negligence, improper
storage or use of parts or accessories not approved or sup-
plied by Datalogic;
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