Why does my Datamax Printer skip labels when printing?
If your Datamax Printer is skipping labels when printing, you might need to calibrate the media using the DMXConfig program. Also, check if the label format is too close to the label's trailing edge and reduce the size or move the format slightly. Ensure that the printer is configured for the correct media type (Gap, Die-Cut, or Reflective) instead of 'Continuous Media'.
What to do if my Datamax Ex2 will not print and the LED is ON?
If your Datamax Printer isn't printing and the LED is on, several factors could be at play. First, ensure the present sensor switch is in the ON position, as it might be disabled. Also, check for any presented labels and remove them. Finally, verify the cable connections and printer driver setup/port selection to ensure proper communication between the host computer and the printer.
What to do if my Datamax Ex2 Printer will not print and the LED is flashing?
If your Datamax Printer isn't printing and the LED is flashing, the printer might be paused, so try pressing the control button. Also, ensure the media guides are correctly set for the media width. If a top of form fault is detected, check that the media is loaded correctly and press the control button. You may also need to adjust the Top of Form sensing selection, increase the Maximum Label Length, or calibrate the Top of Form Sensor using the Datamax Printer Configuration Utility (DMXConfig).
How to fix light print on labels from Datamax Printer?
If your Datamax Printer is producing light prints on the label, make sure the printhead is latched down securely. The Printhead Pressure may also need adjustment. Check if the Printhead or Platen Roller is dirty or worn and clean them or call for service. Finally, ensure you are using the correct power supply shipped with the printer.
Why is my Datamax Ex2 printing strange characters instead of the label format?
If your Datamax Printer is experiencing erratic printing (strange characters instead of the label format), the printer may be in Hex Dump Mode; unplug the printer for 5 seconds and then reconnect the power. Also, if you're using the serial port, check the host and printer port settings to ensure they match (e.g., both set to either seven or eight data bits).
What to do if Datamax Ex2 Printer has no power and the status light is off?
If your Datamax Printer has no power and the status light is off, first verify that the AC power cord is properly connected to both the outlet and the printer. Next, check if the AC outlet is functioning by testing it with another device or moving the printer to another AC circuit. If the problem persists, the AC cord or external power supply may be damaged and need replacement.
How to improve print quality on Datamax Ex2 Printer?
If your Datamax Printer is producing poor print quality, start by cleaning the printhead. Adjust the Heat and Print Speed settings through the Windows Driver. Ensure the media you are using is compatible. The Printhead Pressure may also be incorrectly adjusted. Check if the Platen Roller is dirty or worn, and clean or replace it. The Printhead Burn Line may also need adjustment, which requires a service call.
Why does my Datamax Ex2 motor make a groaning noise when printing?
If your Datamax Printer attempts to print with a motor "groaning noise", the label backing might be wrapped around the platen roller; remove the platen roller, clear the jam, and press the control button. Also, ensure you are using the correct power supply that was shipped with the printer.
What to do if Datamax Ex2 is printing blank labels?
If your Datamax Printer is not printing anything (labels advance normally, but no image is printed), verify that the media was properly loaded. The heat setting may be too low, so adjust it in the software or through the Windows printer driver. Ensure you are using Direct Thermal Media. Finally, check if the printhead or printhead cable is loose; unplug the printer and then reconnect it.
Why isn't the present sensor working on my Datamax Printer?
If your Datamax Printer's present sensor is not functioning and labels continue to print uninterrupted, first ensure the present sensor switch is in the ON position. Also, check if the present sensor is disabled and enable it using the Windows printer driver properties or Datamax Printer Configuration Utility (DMXConfig).
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