Why is the print registration inconsistent on my Datamax Ex2?
If your Datamax Printer's start of print registration is not consistent, the media guides might be positioned too wide for the media; adjust the media guides firmly against the edges of the media.
What to do if my Datamax Ex2 will not print and the LED is ON?
If your Datamax Printer isn't printing and the LED is on, several factors could be at play. First, ensure the present sensor switch is in the ON position, as it might be disabled. Also, check for any presented labels and remove them. Finally, verify the cable connections and printer driver setup/port selection to ensure proper communication between the host computer and the printer.
What to do if my Datamax Ex2 Printer will not print and the LED is flashing?
If your Datamax Printer isn't printing and the LED is flashing, the printer might be paused, so try pressing the control button. Also, ensure the media guides are correctly set for the media width. If a top of form fault is detected, check that the media is loaded correctly and press the control button. You may also need to adjust the Top of Form sensing selection, increase the Maximum Label Length, or calibrate the Top of Form Sensor using the Datamax Printer Configuration Utility (DMXConfig).
How to fix light print on labels from Datamax Printer?
If your Datamax Printer is producing light prints on the label, make sure the printhead is latched down securely. The Printhead Pressure may also need adjustment. Check if the Printhead or Platen Roller is dirty or worn and clean them or call for service. Finally, ensure you are using the correct power supply shipped with the printer.
Why is my Datamax Ex2 printing strange characters instead of the label format?
If your Datamax Printer is experiencing erratic printing (strange characters instead of the label format), the printer may be in Hex Dump Mode; unplug the printer for 5 seconds and then reconnect the power. Also, if you're using the serial port, check the host and printer port settings to ensure they match (e.g., both set to either seven or eight data bits).
What to do if Datamax Ex2 Printer has no power and the status light is off?
If your Datamax Printer has no power and the status light is off, first verify that the AC power cord is properly connected to both the outlet and the printer. Next, check if the AC outlet is functioning by testing it with another device or moving the printer to another AC circuit. If the problem persists, the AC cord or external power supply may be damaged and need replacement.
What to do if nothing happens when trying to print from software to Datamax Ex2 Printer?
If nothing happens when trying to print using a software program with your Datamax Printer, ensure that the printer is selected in the application's 'Print Dialog Window'. Also, verify that the printer is ready and not in an alarm state. Finally, make sure the interface cable meets the requirements specified in the Printer Specifications section.
Why is information missing from my printed label on Datamax Ex2 Printer?
If you are missing information in the printed label from your Datamax Printer, check the label format for character placement outside the dimensions of the label; all row/column values must allow enough space for the height/length of the characters and bar codes to be printed within the format size. The available memory may have been exceeded by the memory requirement of the label format. Try reducing the memory allocated to either the internal module or scalable font caches. If using serial communications, ensure that the interface cable meets the requirements.
What to do if the media is not auto-loading on my Datamax Ex2 Printer?
If your Datamax Printer's media is not auto-loading while the motor attempts to load, the leading edge of the media might be rough, catching in the Label Edge Sensor, or preventing the label from engaging onto the platen roller; cut a clean leading edge at or just prior to the leading edge of the label. Reinsert the leading edge of the media into the label guides, and feed the media into the guides until the motor begins to move. The Out of Stock setting might also be too low; increase OOS Maxvolt using Datamax Printer Configuration Utility (DMXConfig).
Why isn't the present sensor working on my Datamax Printer?
If your Datamax Printer's present sensor is not functioning and labels continue to print uninterrupted, first ensure the present sensor switch is in the ON position. Also, check if the present sensor is disabled and enable it using the Windows printer driver properties or Datamax Printer Configuration Utility (DMXConfig).
Instructions for connecting the printer to an external power supply and AC outlet.
Information on RS-232C serial communications via DB-9 connector and port settings.
Steps to configure the printer to automatically obtain an IP address using a DHCP server.
Instructions on using DMXConfig software to configure IP settings for the printer.
Instructions for accessing and configuring printer settings through its internal web pages.
Step-by-step guide on how to load a media roll into the printer.
Configuring continuous label media using the Windows Printer Driver.
Configuring reflective mark label media using the Windows Printer Driver.
Explanation of printer operation based on status light and control button.
Step-by-step guide for installing the Datamax Windows printer driver from the CD-ROM.
Step-by-step guide on how to clean the printer's printhead.
Steps for safely removing and replacing the printer's printhead.
Guide for downloading and updating printer firmware and fonts.
Troubleshooting common printer issues like no power, printing errors, and registration problems.
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