What to do if Datamax Ex2 is printing blank labels?
If your Datamax Printer is not printing anything (labels advance normally, but no image is printed), verify that the media was properly loaded. The heat setting may be too low, so adjust it in the software or through the Windows printer driver. Ensure you are using Direct Thermal Media. Finally, check if the printhead or printhead cable is loose; unplug the printer and then reconnect it.
What to do if nothing happens when trying to print from software to Datamax Ex2 Printer?
If nothing happens when trying to print using a software program with your Datamax Printer, ensure that the printer is selected in the application's 'Print Dialog Window'. Also, verify that the printer is ready and not in an alarm state. Finally, make sure the interface cable meets the requirements specified in the Printer Specifications section.
Why is print missing on the sides of the label from my Datamax Ex2?
If you are missing print on the left or right side of the label with your Datamax Printer, the information may be formatted outside the label dimensions. Check your software program or driver label size settings.
Why is my Datamax Ex2 Printer feeding erratically?
If you are experiencing erratic feeding with your Datamax Printer, the media sensor may require cleaning; the media sensor is located in the left media guide towards the front of the printer. The printer may also require Top of Form Calibration; perform the Calibration Procedure via the DMXConfig program.
Why is information missing from my printed label on Datamax Ex2 Printer?
If you are missing information in the printed label from your Datamax Printer, check the label format for character placement outside the dimensions of the label; all row/column values must allow enough space for the height/length of the characters and bar codes to be printed within the format size. The available memory may have been exceeded by the memory requirement of the label format. Try reducing the memory allocated to either the internal module or scalable font caches. If using serial communications, ensure that the interface cable meets the requirements.
Why is the print registration inconsistent on my Datamax Ex2?
If your Datamax Printer's start of print registration is not consistent, the media guides might be positioned too wide for the media; adjust the media guides firmly against the edges of the media.
What to do if the media is not auto-loading on my Datamax Ex2 Printer?
If your Datamax Printer's media is not auto-loading while the motor attempts to load, the leading edge of the media might be rough, catching in the Label Edge Sensor, or preventing the label from engaging onto the platen roller; cut a clean leading edge at or just prior to the leading edge of the label. Reinsert the leading edge of the media into the label guides, and feed the media into the guides until the motor begins to move. The Out of Stock setting might also be too low; increase OOS Maxvolt using Datamax Printer Configuration Utility (DMXConfig).
Why is my Datamax Printer trying to load with no media?
If your Datamax Printer is attempting to load with no media installed, there may be debris in the label edge sensor; blow out the debris with air and clean the sensor with alcohol and a lint-free material. The Out of Stock setting might also be too low; run Quick Media Calibration or increase OOS Maxvolt using the Datamax Printer Configuration Utility (DMXConfig).
Why isn't the present sensor working on my Datamax Printer?
If your Datamax Printer's present sensor is not functioning and labels continue to print uninterrupted, first ensure the present sensor switch is in the ON position. Also, check if the present sensor is disabled and enable it using the Windows printer driver properties or Datamax Printer Configuration Utility (DMXConfig).
Why does my Datamax Printer skip labels when printing?
If your Datamax Printer is skipping labels when printing, you might need to calibrate the media using the DMXConfig program. Also, check if the label format is too close to the label's trailing edge and reduce the size or move the format slightly. Ensure that the printer is configured for the correct media type (Gap, Die-Cut, or Reflective) instead of 'Continuous Media'.
Instructions for connecting the printer to an external power supply and AC outlet.
Information on RS-232C serial communications via DB-9 connector and port settings.
Steps to configure the printer to automatically obtain an IP address using a DHCP server.
Instructions on using DMXConfig software to configure IP settings for the printer.
Instructions for accessing and configuring printer settings through its internal web pages.
Step-by-step guide on how to load a media roll into the printer.
Configuring continuous label media using the Windows Printer Driver.
Configuring reflective mark label media using the Windows Printer Driver.
Explanation of printer operation based on status light and control button.
Step-by-step guide for installing the Datamax Windows printer driver from the CD-ROM.
Step-by-step guide on how to clean the printer's printhead.
Steps for safely removing and replacing the printer's printhead.
Guide for downloading and updating printer firmware and fonts.
Troubleshooting common printer issues like no power, printing errors, and registration problems.
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