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Datamax Barcode Products
Limited Warranty Statement
Ex2™ Printer
Printer
Datamax warrants to Purchaser that under normal use and service, the Ex2™ Printer, (with the exception of the
thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of (365)
days from the date of shipment by Datamax.
Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not covered under this
warranty. This warranty does not cover equipment or parts which have been misused, altered, neglected, handled
carelessly, or used for purposes other than those for which they were manufactured. This warranty also does not
cover loss, damages resulting from accident, or damages resulting from unauthorized service.
Thermal Printhead
This warranty is limited to a period of one year, (365 days), or 1,000,000 linear inches of use, whichever comes first,
for the Ex2™ thermal printhead. This one year (365 days) warranty is valid only if a Datamax - approved thermal label
media is used, as defined in the then current Datamax list of approved thermal/thermal transfer media, a copy of
which is available from Datamax. Failure to use Datamax-approved media is justification for invalidation of this
thermal printhead warranty. This warranty does not cover printheads which have been misused, altered, neglected,
handled carelessly, or damaged due to improper cleaning or unauthorized repairs.
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid,
in the original shipping containers, to Datamax at: 4501 Parkway Commerce Blvd., Orlando, Florida, 32808. A Return
Material Authorization (RMA) number must be issued before the product can be returned. To open an RMA please
call the Datamax Customer Service Department at (407) 523-5550. Please include your RMA number on the outside
of the box and on the shipping document. Include a contact name, action desired, a detailed description of the
problem(s), and examples when possible with the defective unit. Datamax shall not be responsible for any loss or
damages incurred in shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s
confirmation that such product meets Datamax warranty. In the event of a defect covered by its warranty, Datamax
will return the repaired or replaced product to the Purchaser at Datamax’s cost.
With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the
original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.
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