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PROBLEM
The plates do not work
SOLUTION
Check there is power to the wall switch.
Before calling a service technician to assist with a
problem.
Since the following are not factory faults, they are the
owner’s responsibility.
x Damage to exterior finish.
x Breakage of glass and other components.
x Damage through improper use or installation of the
appliance.
x Damage caused by moving the appliance.
Did you remember to fill in the purchase details below?
Owner’s responsibility
Model DHD 394
Volts 220V –240V 50Hz~
Amperes 28
Plate power rating (W)
Front cooking zone left 140, 1200
Front cooking zone right 140, 1200
Rear cooking zone right 180, 1800
Rear cooking zone left 210/120, 2200/750
Total power (W) 6400
Type of switch Electronic sensors
Width
Depth
580 mm
510 mm
ERROR CODE ERROR DESCRIPTION WHAT TO DO
ER03
& permanent tone
Continuous holding down of sensors. Control unit
cuts off after 10 seconds. Water or a cooking utensils
may be positioned over the control unit causing
interference.
CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
ER21 Overheating: The control unit switches off in order to
avoid damage to the unit
CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
U400 Secondary voltage of the power unit is too high.
Control unit switches off after one second and
permanent tone is emitted.
1 CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
2 CONTACT AN ELECTRICIAN TO
CHECK THE MAINS POWER SUPPLY
ER22 Touch pad evaluation is defective. Control unit
switches off after 3.5—7 seconds. Short circuit or
there is a problem with the sensor evaluation range
CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
ER36 NTC value is not within its specification. (Value <
200mV or > 4.9V; Control unit cuts off. Short circuit
or cut off at NTC
CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
ER20 Flash failure. Micro controller faulty CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
ER40 Secondary operational voltage is too low. (1.8V <U
Power fail< 2.9V) Primary PTC too hot
CONTACT YOUR DEFY SERVICE
CENTRE AND SPECIFY THE ERROR
CODE
Error codes
Technical Specifications
Problem check
x A pot with rough edges could scratch the Ceran if it
were dragged across the surface of the hob.
x Any spillage of sugar solution such as jam, must be
removed immediately. If allowed to cool on the Ceran it
could pit and damage the surface.
x Do not cover the Ceran with aluminium foil and do not
use poor quality aluminium pots. These will leave
unsightly deposits which in time, could adhere to the
Ceran.
Remember that you may be charged for a service call even
during the warranty period if the fault is due to or caused
by the above.
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