Dell Alienware 310H - Unbalanced Sound in the Headset; Microphone Picks Up Too Much Background Noise; Microphone Mute is Not Working; Microphone Works Intermittently or Cannot Be Heard

14 │ Troubleshooting
Problems Possible solutions
Unbalanced sound in the
headset
Check the computer Volume Balance is set
correctly.
- Right-click the speaker icon on the system
tray in your computer.
- Select Sounds and select Playback tab.
- Double-click on speakers, and select the
Levels tab.
- Click Balance. Ensure that the 1 and 2
values are the same.
Microphone picks up too much
background noise
• Ensure that the microphone is positioned
close to the mouth.
• Remove any direct air flow (such as fan or
air conditioner) to the microphone.
Microphone mute is not
working when connected with
audio cable
Ensure that the microphone mute switch on
the audio cable is set to MUTE OFF.
Microphone works
intermittently or cannot be
heard by the other party
• Increase the microphone volume.
• Set the microphone noise reduction level
in chat application to a lower level.