Troubleshooting │ 13
Troubleshooting
Problems Possible solutions
Headset has no sound • Ensure that the headset is connected to
the computer using an audio cable with
the Y-cable, or the smartphone or tablet
using an audio cable.
• Try using the headset on another
computer, smartphone, or tablet.
• Ensure that the audio player is playing
music, and that the computer volume
and media player volume are on and not
muted.
- Click the speaker icon on the system
tray in your computer.
- Adjust the volume level on the volume
bar.
• Sound is not configured to use this
connection on the computer as the Audio
Output/Input.
The person on the other end
cannot hear me
• Ensure that the microphone is positioned
close to the mouth.
• Ensure that the microphone is not muted.
• If using the Y-cable, ensure that it is
connected to the correct ports.
• If using the native audio cable, ensure
that it is connected to the correct port.
• Ensure that the 3.5 mm jack is fully
inserted into the headset port.
Abnormal sound is coming out
of the headset
• Adjust the volume level up and down, and
check if the abnormal sound changes.
• Ensure that the 3.5 mm jack is fully
inserted into the headset port.
• Ensure that the audio cable is fully
inserted into the audio port of the mobile
device (if connected through the audio
cable).
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