46 Solving Problems
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A solid blue screen appears
Other software problems
TURN THE COMPUTER OFF — If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart
the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW
drive or a zip drive installed, see the drive’s documentation for instructions.
ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING
DATA — See the program documentation to make sure that the values or
characters you are entering are valid.
CHECK FOR VIRUSES — Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.
RESTART THE COMPUTER — Save and close any open files, exit any open
programs, and then shut down your computer through the Start menu instead of
pressing the power button. Otherwise, you may lose data.
CHECK FOR COMPATIBILITY —
• Ensure that the program is compatible with the operating system installed on
your computer and that your computer meets the minimum hardware
requirements needed to run the software. See the software documentation for
information.
• If necessary, uninstall and then reinstall the program.
ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE
PROGRAM — See the software documentation for information. If necessary,
uninstall and then reinstall the program.
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